Hotel Assistant General Manager - Guest Experience Lead

Clear Destination Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Clear Destination Inc. in Charlotte Steele Creek NC Hampton is hiring an Assistant General Manager to lead daily hotel operations, guest services, and staff performance. The role focuses on cleanliness, hospitality, and brand standards across front- and back-of-house areas.

You will supervise guest relations, housekeeping, maintenance, and F&B coordination, driving team collaboration and service excellence in a fast-paced hotel setting. Strong managerial and hospitality background is required.

Qualifications

• Must have a positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative actions quickly and accurately.
• Must work well in stressful, high-pressured situations and maintain composure.
• Effective listening and conflict resolution to address guest and staff concerns.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Attention to detail and ability to meet deadlines.
• Proficiency in Windows OS, spreadsheets, and word processing.
• Clear, professional communication with guests and team members.
• Leads team members to always provide friendly service with a smile to guests.
• Certifications and Driver's License may be required at select properties.
• Basic market knowledge and flexible schedule; 18+ years old.

Responsibilities

• Daily supervision of guest rooms and public spaces to ensure friendly service and cleanliness.
• Provide one-on-one training to new team members on service and checklist expectations.
• Oversee shift management and ensure guest needs are met during peak times.
• Supervise check-in/check-out and meal periods (breakfast/dinner).
• Foster a culture of happy team members and guests.
• Verify daily room inspections and adherence to cleanliness standards.
• Assist in inventory counts as dictated by General Manager.
• Support onboarding of new team members with friendly service focus.
• Review previous day time clock punches for accuracy.
• Oversee daily and night audits and reporting on the brand's platform.
• Ensure purchases follow PO process and vendor compliance.
• Sign off on invoices and manage accruals as needed.
• Oversee quality assurance and brand standards audits.
• Ensure fire/life safety inspections are current and deficiencies are corrected.
• Escalate service or delivery failures as needed.
• Confirm preventative maintenance tasks are performed and checked.
• Monitor work schedules and adjust shifts as required.
• Cover department head positions when necessary.

Skills

Can-Do Attitude

Follow Guidelines

Evaluation and Decision-Making

Handle Pace and Pressure

Listening and Conflict Resolution

Financial Skills

Attention to Detail

Technology Proficiency

Communication Skills

Hospitality and Guest Service

Technical Knowledge of Hotel Ops

Driver's License

Age 18+

Schedule & Travel Flexibility

Education

Bachelor’s or Associate’s Degree Preferred

Job description

Clear Destination Inc. in Charlotte Steele Creek NC Hampton is hiring an Assistant General Manager to lead daily hotel operations, guest services, and staff performance. The role focuses on cleanliness, hospitality, and brand standards across front- and back-of-house areas.

You will supervise guest relations, housekeeping, maintenance, and F&B coordination, driving team collaboration and service excellence in a fast-paced hotel setting. Strong managerial and hospitality background is required.