Hotel Operations Lead: Guest Experience & Team Growth

Socket.dev; Monroe (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Fully-paid health insurance after 3 y

Dental & vision insurance

Matching 401K

Job summary

SREE Hotels LLC in Monroe, NC is seeking an Assistant General Manager for the Hampton Inn by Hilton to oversee daily operations, ensure brand standards, and drive guest satisfaction. You will train staff, coordinate scheduling, and collaborate with leadership to maintain profitability.

This role offers professional training and responsive corporate support, with competitive pay and an excellent benefits package that includes fully-paid health insurance after 3 years of service, dental and vision

Qualifications

• At least 3 years of hotel supervisory or management experience required.
• Hilton Brand experience strongly preferred.
• Full operational knowledge of property management system.
• Must be a positive role model for staff and co-workers with ability to identify and resolve problems timely.
• Must be flexible in work hours to accommodate last minute changes in scheduling
• Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment.
• Must have strong interpersonal skills to engage and interact with associates and guests
• Must be detail oriented in supervising staff, inspection of facilities and completing assignments.

Responsibilities

• Provide vision for the staff by promoting company and brand standards.
• Interview, hire and onboard new staff to meet the highest levels of guest service.
• Ensure new associates participate in new-hire orientation and make sure all associates receive proper job-related training as well as participate in all required ongoing training requirements.
• Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
• Fill in whatever capacity is needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or any other unforeseen reason.
• Coach and mentor staff to facilitate high associate satisfaction
• Process daily deposits and make collection calls to customers with direct billing approval.
• Identify and take action to drive incremental revenue during high demand times through effective yield management.
• Conduct daily and weekly inspections of the entire facility and work with other department leaders to ensure cleanliness and maintenance issues are addressed timely and effectively.
• Review daily audit reports for accuracy and investigation of any irregularities.
• Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.
• Interact with guests when there is a complaint and resolve it to their satisfaction.

Job description

SREE Hotels LLC in Monroe, NC is seeking an Assistant General Manager for the Hampton Inn by Hilton to oversee daily operations, ensure brand standards, and drive guest satisfaction. You will train staff, coordinate scheduling, and collaborate with leadership to maintain profitability.

This role offers professional training and responsive corporate support, with competitive pay and an excellent benefits package that includes fully-paid health insurance after 3 years of service, dental and vision