Hotel Assistant General Manager: Guest Experience & Growth

Defined Fitness Inc; Rio Rancho (NM); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Gym Membership

Staff Pass Memberships

Discounted Personal Training

Pet Insurance

Life/AD&D Insurance

Long-term Disability

401(k) retirement plan

Job summary

Defined Fitness Inc. in Rio Rancho, NM, seeks an Assistant General Manager to support the General Manager in running hotel operations, supervising staff, and driving guest satisfaction.

This role focuses on yield management, cost control, and safety compliance to maintain high standards across daily activities. The ideal candidate holds a Bachelor’s degree in Hospitality Management or Business Administration with at least 3 years of hotel management experience and strong leadership abilities.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel management or a similar hospitality role.
• Proven experience with yield management and controlling food costs.
• Strong knowledge of safety procedures and regulatory compliance in the hospitality industry.
• Excellent problem-solving skills and the ability to manage repetitive operational tasks efficiently.

Responsibilities

• Assist the General Manager in overseeing all hotel operations to ensure exceptional guest experiences and operational excellence.
• Manage and train hotel staff, fostering a positive work environment and ensuring adherence to hospitality standards.
• Implement and monitor yield management strategies to optimize room occupancy and revenue.
• Oversee food and beverage operations, including controlling food costs and maintaining quality standards.
• Ensure compliance with safety procedures and regulatory requirements to provide a safe environment for guests and employees.
• Participate in pre-opening activities for new hotel properties, including staff recruitment, training, and operational setup.
• Identify operational challenges and develop effective solutions to improve efficiency and guest satisfaction.

Skills

Hotel management

Hospitality management

Yield management

Food cost control

Safety procedures

Problem solving

Staff management

Leadership

Education

Bachelor’s degree in Hospitality Management or Business Administration

Tools

ABC software

MXM system

CORE system

Job description

Defined Fitness Inc. in Rio Rancho, NM, seeks an Assistant General Manager to support the General Manager in running hotel operations, supervising staff, and driving guest satisfaction.

This role focuses on yield management, cost control, and safety compliance to maintain high standards across daily activities. The ideal candidate holds a Bachelor’s degree in Hospitality Management or Business Administration with at least 3 years of hotel management experience and strong leadership abilities.