Assistant General Manager

Defined Fitness Inc; Rio Rancho (NM); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Gym Membership

Staff Pass Memberships

Discounted Personal Training

Pet Insurance

Life/AD&D Insurance

Long-term Disability

401(k) retirement plan

Job summary

Defined Fitness Inc. in Rio Rancho, NM, seeks an Assistant General Manager to support the General Manager in running hotel operations, supervising staff, and driving guest satisfaction.

This role focuses on yield management, cost control, and safety compliance to maintain high standards across daily activities. The ideal candidate holds a Bachelor’s degree in Hospitality Management or Business Administration with at least 3 years of hotel management experience and strong leadership abilities.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel management or a similar hospitality role.
• Proven experience with yield management and controlling food costs.
• Strong knowledge of safety procedures and regulatory compliance in the hospitality industry.
• Excellent problem-solving skills and the ability to manage repetitive operational tasks efficiently.

Responsibilities

• Assist the General Manager in overseeing all hotel operations to ensure exceptional guest experiences and operational excellence.
• Manage and train hotel staff, fostering a positive work environment and ensuring adherence to hospitality standards.
• Implement and monitor yield management strategies to optimize room occupancy and revenue.
• Oversee food and beverage operations, including controlling food costs and maintaining quality standards.
• Ensure compliance with safety procedures and regulatory requirements to provide a safe environment for guests and employees.
• Participate in pre-opening activities for new hotel properties, including staff recruitment, training, and operational setup.
• Identify operational challenges and develop effective solutions to improve efficiency and guest satisfaction.

Skills

Hotel management

Hospitality management

Yield management

Food cost control

Safety procedures

Problem solving

Staff management

Leadership

Education

Bachelor’s degree in Hospitality Management or Business Administration

Tools

ABC software

MXM system

CORE system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager Management Management Hilltop, Rio Rancho, NM, US

Salary Range: $50,000.00 To $60,000.00 Annually

About the Role:

The Assistant General Manager plays a pivotal role in supporting the General Manager to ensure the seamless operation of the hotel. This position is responsible for overseeing daily activities, managing staff, and maintaining high standards of hospitality to enhance guest satisfaction. The Assistant General Manager contributes to strategic planning, including pre-opening activities for new properties, and implements yield management techniques to maximize revenue. They are also tasked with monitoring food costs and enforcing safety procedures to maintain operational efficiency and compliance. Ultimately, this role ensures that the hotel operates smoothly, profitably, and in alignment with the brand’s standards and goals.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel management or a similar hospitality role.
• Proven experience with yield management and controlling food costs.
• Strong knowledge of safety procedures and regulatory compliance in the hospitality industry.
• Excellent problem-solving skills and the ability to manage repetitive operational tasks efficiently.

Preferred Qualifications:

• Experience in pre-opening hotel operations.
• Certification in hospitality management or related professional credentials.
• Demonstrated leadership experience in a multi-departmental hotel environment.
• Familiarity with advanced hotel management software and technology.
• Additional language skills to support diverse guest populations.

Responsibilities:

• Assist the General Manager in overseeing all hotel operations to ensure exceptional guest experiences and operational excellence.
• Manage and train hotel staff, fostering a positive work environment and ensuring adherence to hospitality standards.
• Implement and monitor yield management strategies to optimize room occupancy and revenue.
• Oversee food and beverage operations, including controlling food costs and maintaining quality standards.
• Ensure compliance with safety procedures and regulatory requirements to provide a safe environment for guests and employees.
• Participate in pre-opening activities for new hotel properties, including staff recruitment, training, and operational setup.
• Identify operational challenges and develop effective solutions to improve efficiency and guest satisfaction.

Skills:

The required skills such as hotel management and hospitality management are essential for overseeing daily operations and ensuring guest satisfaction. Repetitive motions and safety procedures skills are critical for maintaining consistent operational standards and a safe working environment. Yield management expertise is applied to optimize room pricing and maximize revenue, while food cost management ensures profitability in the food and beverage department. Identifying and solving problems is a continuous process in this role, enabling the Assistant General Manager to address challenges proactively and maintain smooth hotel operations. Preferred skills like pre-opening experience and advanced software knowledge further enhance the ability to lead complex projects and improve operational efficiency.

Staff/Faculty Management:

• Handle staffing, recruitment, training, retention strategies and conduct/implement team training programs
• Communicate and uphold company policies, including maintenance of CPR certifications, proper uniform requirements, etc., while fostering a positive team culture
• Oversee employee benefits administration

Operational Management/Systems:

• Execute daily, weekly, and monthly club audits
• Manage team cleaning schedules (11 AM, 2 PM, 4 PM, and 6 PM) and ensure completion
• Inventory management and purchasing procedures
• Handle staffing schedules, time-off requests, and payroll administration
• Oversee various software systems including ABC, MXM, and CORE
• Coordinate for marketing requests
• Management of incident reporting system and emergency procedures
• Timely reporting of monthly operations management recap

Membership Management:

• Knowledge of membership agreements/policies including corporate memberships and insurance-based memberships such as Silver Sneakers, RenewActive and PHPs,
• Oversee payment processing of memberships
• Ensure proper use of the tour program

Performance Metrics:

Daily Sales KPI Minimums

Club

Personal

Calls

150

40

Booked

15

6

Shows

12

4

Closed

10

3

Referrals

2:1

2:1

3-Pack Attachment

20%

20%

Daily Operations KPI Minimums

Club

8.6 <

8.6 <

Club Audit Score

80% <

Physical Requirements:

• Must be able to stand and/or walk for up to eight (8) hours at a time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write
• Bonus incentive opportunities
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Pet Insurance
• Life / AD&D Insurance
• Long-term Disability
• 401(k) retirement plan (subject to eligibility requirements)

Attachments (1)

Assistant General Manager Job Description 2026.02.17.pdf