Hotel AR Specialist: Invoicing & Collections

Highgate; Denver (CO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels is seeking an experienced Complex Accounts Receivable Clerk to ensure accurate guest billing, timely collections and clear communications across the market cluster. The role supports multiple properties within the Highgate portfolio and contributes to efficient financial processes.

The ideal candidate will have a High School diploma, at least one year in a hotel setting, solid computer skills and the ability to multitask in a fast-paced environment while maintaining guest

Qualifications

• High School diploma or equivalent required.
• At least one year of progressive experience in a hotel or related field preferred.
• Ability to understand and utilize basic computer equipment and applications (word processing, spreadsheets).
• Must communicate effectively verbally and in writing with employees and guests.

Responsibilities

• Assist sales efforts in establishing customer credit per policy, including reference checks and deposits.
• Provide customers with accurate invoices, statements and schedules.
• Respond to customer inquiries across all hotels within the market cluster and escalate issues as needed.
• Maintain organized filing and tracing system for collections; issue demand letters and monitor chargebacks.
• Monitor guest ledgers and related subsidiary ledgers to ensure internal controls.
• Prepare periodic financial reports (month-end aging, weekly aging transmission).
• Attend meetings to maintain positive relationships and productivity across properties.
• Ensure confidentiality and security of information and cross-train as needed.
• Maximize productivity and identify solutions to operational issues.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

Job description

Highgate Hotels is seeking an experienced Complex Accounts Receivable Clerk to ensure accurate guest billing, timely collections and clear communications across the market cluster. The role supports multiple properties within the Highgate portfolio and contributes to efficient financial processes.

The ideal candidate will have a High School diploma, at least one year in a hotel setting, solid computer skills and the ability to multitask in a fast-paced environment while maintaining guest