Complex Accounts Receivable Clerk

Highgate; Denver (CO); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Descrizione del lavoro

Highgate Hotels is seeking an experienced Complex Accounts Receivable Clerk to ensure accurate guest billing, timely collections and clear communications across the market cluster. The role supports multiple properties within the Highgate portfolio and contributes to efficient financial processes.

The ideal candidate will have a High School diploma, at least one year in a hotel setting, solid computer skills and the ability to multitask in a fast-paced environment while maintaining guest

Competenze

• High School diploma or equivalent required.
• At least one year of progressive experience in a hotel or related field preferred.
• Ability to understand and utilize basic computer equipment and applications (word processing, spreadsheets).
• Must communicate effectively verbally and in writing with employees and guests.

Mansioni

• Assist sales efforts in establishing customer credit per policy, including reference checks and deposits.
• Provide customers with accurate invoices, statements and schedules.
• Respond to customer inquiries across all hotels within the market cluster and escalate issues as needed.
• Maintain organized filing and tracing system for collections; issue demand letters and monitor chargebacks.
• Monitor guest ledgers and related subsidiary ledgers to ensure internal controls.
• Prepare periodic financial reports (month-end aging, weekly aging transmission).
• Attend meetings to maintain positive relationships and productivity across properties.
• Ensure confidentiality and security of information and cross-train as needed.
• Maximize productivity and identify solutions to operational issues.

Conoscenze

Customer service

Communication

Multitasking

Basic computer skills

Formazione

High School diploma or equivalent

Strumenti

MS Word

MS Excel

Descrizione del lavoro

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Overview

The Complex Accounts Receivable Clerk is responsible for ensuring proper review, timely processing and communications of all guests billing and the collection thereof, in accordance with Highgate Hotel’s policies and procedures.

Responsibilities

• Assist the sales effort in establishing customer credit in accordance with Highgate Hotel’s policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities.
• Provide customers with accurate and timely invoices, statements and schedules.
• Respond effectively to customer inquiries in a timely fashion across all hotels within the market cluster. Communicate all issues and/or disputes to operating departments and supervisor.
• Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs.
• Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers.
• Monitor and prepare financial reports in accordance with Highgate Hotel requirements meeting various due dates; i.e., month end aging reports, weekly aging transmission to the Corporate Office, etc.
• Attend and contribute to periodic meetings (pre-convention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity and efficiency.
• Keep supervisor informed of any unusual events and/or deviations of policies or procedures.
• Develop an understanding of various credit accounts including but not limited to Group, Airlines, and Wholesale accounts.
• Ensure overall guest satisfaction.
• Maximize productivity, identify problem areas, and assist in finding and implementing solutions.

Qualifications

• High School diploma or equivalent required.
• At least one year of progressive experience in a hotel or related field preferred.
• Ability to understand and utilize basic computer equipment and applications, to include word processing and spreadsheet applications.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines across all properties.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the cluster accounting office.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Posting Date

This job opening was posted on November 10, 2026 and will remain open for at least 75 days.