Hotel AGM: Ops Leader with Bonus Potential

Ivy Hospitality; Vandalia (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Quarterly bonus

Life insurance

Disability insurance

401(k) match

PTO

Job summary

Ivy Hospitality is seeking an Assistant General Manager to maximize hotel operations, guest satisfaction, and financial performance. You will oversee front desk, housekeeping, reservations, guest service, security, and maintenance, ensuring smooth operations.

The AGM will lead and coach department heads, review budgets, manage ADR and occupancy, and collaborate with Sales and Operations to drive revenue while maintaining service standards and compliance.

Qualifications

• Education: High school diploma or equivalent required; further education in hospitality or related fields preferred.
• Strong understanding of budget management, cost controls, and financial statements.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and welcoming demeanor in all guest interactions.
• Knowledge of the local area, hotel services, and facilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
• Maximize ADR and occupancy levels.
• Collaborate with Sales and Operations departments to optimize performance.
• Motivate, coach, and train department leaders to enhance service quality and operational efficiency.
• Understand financial statements and budgets, including staffing guidelines and cost controls.
• Review incoming reservations, pre-block rooms with special requests, and coordinate with appropriate staff members.

Skills

Budget management

Cost controls

Financial statements

Team leadership

Communication skills

Flexible schedule

Education

High school diploma or equivalent

Hospitality education preferred

Job description

Ivy Hospitality is seeking an Assistant General Manager to maximize hotel operations, guest satisfaction, and financial performance. You will oversee front desk, housekeeping, reservations, guest service, security, and maintenance, ensuring smooth operations.

The AGM will lead and coach department heads, review budgets, manage ADR and occupancy, and collaborate with Sales and Operations to drive revenue while maintaining service standards and compliance.