Hotel AGM: Lead Teams & Elevate Guest Service

Buffalo Lodging Associates, LLC; Wayne (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation & holidays

Medical, dental, vision insurance

401K with company match

Travel discounts

Career growth opportunities

Job summary

Buffalo Lodging Associates, LLC operates the Hilton Garden Inn-Wayne and seeks an Assistant General Manager to lead hotel operations, guest services and team performance with excellence, passion and integrity.

You will support the General Manager, oversee front desk, housekeeping, maintenance, sales, F&B and HR, resolve guest concerns and foster a positive work environment while upholding franchise standards and the Buffalo Lodging culture.

Qualifications

• Two years of related management experience and hotel brand knowledge.
• Bachelor’s degree in hotel management or related field; or equivalent education/experience.
• Expertise in standard hotel management systems and guest service standards.

Responsibilities

• Oversee operations in GM's absence across guest services, housekeeping, maintenance, sales, F&B and HR.
• Manage front desk operations and supervise front desk and F&B staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervise interviewing, hiring, training and performance reviews.
• Handle reporting, inventories and accounting tasks.

Skills

Leadership

Guest service

HR

Operations

Budgeting

Education

Bachelor’s degree in hotel management

Tools

PMS

Job description

Buffalo Lodging Associates, LLC operates the Hilton Garden Inn-Wayne and seeks an Assistant General Manager to lead hotel operations, guest services and team performance with excellence, passion and integrity.

You will support the General Manager, oversee front desk, housekeeping, maintenance, sales, F&B and HR, resolve guest concerns and foster a positive work environment while upholding franchise standards and the Buffalo Lodging culture.