Hotel Assistant General Manager - Hilton Garden Inn Wayne

Buffalo Lodging Associates, LLC; Wayne (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation & holidays

Medical, dental, vision insurance

401K with company match

Travel discounts

Career growth opportunities

Job summary

Buffalo Lodging Associates, LLC operates the Hilton Garden Inn-Wayne and seeks an Assistant General Manager to lead hotel operations, guest services and team performance with excellence, passion and integrity.

You will support the General Manager, oversee front desk, housekeeping, maintenance, sales, F&B and HR, resolve guest concerns and foster a positive work environment while upholding franchise standards and the Buffalo Lodging culture.

Qualifications

• Two years of related management experience and hotel brand knowledge.
• Bachelor’s degree in hotel management or related field; or equivalent education/experience.
• Expertise in standard hotel management systems and guest service standards.

Responsibilities

• Oversee operations in GM's absence across guest services, housekeeping, maintenance, sales, F&B and HR.
• Manage front desk operations and supervise front desk and F&B staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervise interviewing, hiring, training and performance reviews.
• Handle reporting, inventories and accounting tasks.

Skills

Leadership

Guest service

HR

Operations

Budgeting

Education

Bachelor’s degree in hotel management

Tools

PMS

Job description

Hilton Garden Inn-Wayne, 15 Nevins Road, Wayne, NJ 07470

We are currently looking for an Assistant General Manager to join our Team! You will find our Hilton Garden Inn with 125 guest rooms and suites, just off Hamburg Turnpike. We are 25 miles from Manhattan so many guests come and stay for a quiet place while visiting New York City. Ice Vault Arena is a short walk away, and shopping and dining is within five minutes. We have a bus stop a half-mile away. Our hotel has the Garden Grille and Bar, that serves breakfast and dinner to our guests. The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

Role

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.


• Manage the front office operations and supervising directly the front desk and food and beverage staff.


• Resolve guest concerns while maintaining high franchise Guest Service scores.


• Foster a positive, cooperative work environment between staff and management.


• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.


• Administrative tasks such as reporting, inventories, accounting processes and much more.

What You Bring Us

• Two years related management experience, and hotel brand knowledge.


• Extensive experience with rooms, housekeeping and food and beverage.


• Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.


• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.


• Expertise in standard hotel management systems.


• Hands-on leadership


• Valid Driver’s License

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay


• Paid vacation, sick days and holidays


• Medical, dental, vision insurance


• 401K Retirement plan with company match


• Travel discounts on our branded properties


• Career growth opportunities