Assist General Manager Rooms

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days and holidays

Medical, dental, vision insurance

401K Retirement plan with company meet

Travel discounts on branded properties

Career growth opportunities

Job summary

Buffalo Lodging Associates, a Canton, MA–based hotel management company, seeks an Area Assistant General Manager for the Hampton Inn & Suites by Hilton-Buffalo Downtown. You will support GMs, lead hotel teams, and uphold the company values of Excellence, Passion, Integrity, and Inclusion.

The role focuses on overseeing hotel operations, guest services, and staff leadership, with responsibilities spanning front desk, rooms, F&B, and administrative duties. Competitive benefits are offered.

Qualifications

• Two years related management experience and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Working knowledge of hotel operations—security, HR relations, QA, long-range planning.
• Bachelor's degree in hotel management, business, or related field; or equivalent combo of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership.
• Valid Driver’s License.

Responsibilities

• Manage hotel operations when needed.
• Oversee facility operations including guest services, housekeeping, maintenance, sales, F&B and HR.
• Manage front office operations and supervise front desk and F&B staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory duties: hiring, training, evaluating performance, rewarding and coaching employees; directing work and resolving concerns.
• Administrative tasks such as reporting, inventories, and accounting processes.

Skills

Two years management

Hotel operations

Staff supervision

Guest service

Leadership

Education

Bachelor's degree in hotel management

Tools

Hotel management systems

Job description

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202

We are currently looking for an Assistant General Manager for our Hampton Inn & Suites by Hilton-Buffalo Downtown. Hampton Inn & Suites by Hilton-Buffalo Downtown is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn't be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• Medical, dental, vision insurance
• 401K Retirement plan with company match
• Travel discounts on our branded properties
• Career growth opportunities

Role

The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties

• Managing the operations of hotels as need, when there is an absence of management at the property, or assisting with leadership as assigned.
• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Salary range: $62.9K-$73K

What You Bring Us

• Two years related management experience, and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Working knowledge of hotel operations - including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership
• Valid Driver’s License