Hotel AGM: Lead Operations & Guest Experience

Olympia Hospitality; Orange Park (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health coverage up to 80%

Dental & Vision Insurance

401K with discretionary match

Life insurance

Short-term disability

Paid time off

Holidays

Earned wage access

Employee assistance program

Travel discounts

Job summary

Olympia Hospitality in Florida is seeking an Assistant General Manager to support the General Manager in daily hotel operations and guest satisfaction.

You will drive revenue, control expenses, train staff, and ensure adherence to policies across departments, with strong communication to department managers for consistent service. This role demands leadership, problem-solving, and a commitment to hospitality excellence.

Qualifications

• Minimum 3 years of hotel leadership or supervisory experience.
• College degree in Hospitality or related field preferred.
• Strong knowledge of hospitality operations and guest service standards.

Responsibilities

• Assist General Manager with daily hotel operations.
• Drive revenue and control expenses to achieve strong financial performance.
• Train and develop team members and ensure policy adherence.
• Provide direction and support to ensure consistency across shifts.
• Oversee labor and payroll management and coordinate with department managers.

Skills

Leadership

Operations management

Staff training

Budgeting

Communication

Education

Associate/Bachelor's degree in Hospitality or related field

3+ years hotel leadership experience

Tools

PMS software

Excel

Job description

Olympia Hospitality in Florida is seeking an Assistant General Manager to support the General Manager in daily hotel operations and guest satisfaction.

You will drive revenue, control expenses, train staff, and ensure adherence to policies across departments, with strong communication to department managers for consistent service. This role demands leadership, problem-solving, and a commitment to hospitality excellence.