Hotel AGM: Guest Experience & Team Leadership

Hospitality America; Columbia (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Training & growth

Medical coverage

Dental coverage

Vision coverage

Paid holidays

401k

Job summary

Hilton Columbia Center is seeking an outgoing, people-oriented Assistant General Manager to lead a diverse team and deliver exceptional guest experiences while upholding high standards of service and operation.

As a strategic leader within Hospitality America, you will coach staff, manage daily hotel operations, drive revenue strategies, and mentor team members to grow their careers in a collaborative, growth‑minded environment.

Qualifications

• Previous experience in hotel management or a related field, with a demonstrated track record of success.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills.
• Knowledge of industry trends, best practices, and emerging technologies.
• Flexibility to work in a dynamic and fast-paced environment.

Responsibilities

• Inspire, coach, and motivate a diverse team to deliver exceptional guest experiences.
• Foster a collaborative and inclusive work environment where employees feel valued and empowered.
• Understand team member's strengths and career aspirations, acting as a mentor and helping to grow everyone.
• Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management.
• Conduct and/or participate in required meetings, including but not limited to, Daily Operations Stand Up, Business Review, Revenue Strategy, Budget Planning, and weekly Staff/Executive Committee meetings.
• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows.
• Accurately forecasts revenues/expenses based on changing market positions to meet Flex/Flow margins.
• Implement strategies to enhance revenue generation, cost control, and operational efficiency.
• Actively engage in the local community to further increase brand/product awareness via approved memberships, charitable activities, and business community/networking events.

Skills

Leadership

Guest experience

Communication

Interpersonal skills

Team motivation

Problem solving

Strategic planning

Job description

Hilton Columbia Center is seeking an outgoing, people-oriented Assistant General Manager to lead a diverse team and deliver exceptional guest experiences while upholding high standards of service and operation.

As a strategic leader within Hospitality America, you will coach staff, manage daily hotel operations, drive revenue strategies, and mentor team members to grow their careers in a collaborative, growth‑minded environment.