Assistant General Manager — Hotel Ops & Guest Experience

Naman Hotels; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Naman Hotels in Columbia, SC, is seeking an Assistant General Manager to assist the General Manager and drive service quality at Homewood Suites/Tru Columbia SC. You will help oversee daily hotel operations and guest satisfaction.

The ideal candidate will lead guest services, supervise staff, and contribute to revenue growth while maintaining brand standards. This role offers growth potential as AGMs may advance to General Manager.

Qualifications

• Assist the General Manager in developing a Service Culture.
• Motivate, coach, counsel and discipline according to Naman standards.
• Attend and/or conduct all training/meetings as required by management.
• Inspect rooms and public areas daily.
• Manage and train the Guest Services department.
• Manage Guest Relations.
• Assist Sales in generating revenue.
• Perform other duties as requested by management.
• Strong organizational and computer skills required.
• Must be out going and a proven self starter.
• Weekends and holidays are required.
• Ability to implement all strategies set forth by brand and corporate team.
• Deliver communication between corporate office and team members and facilitate tools for development and empowerment for our valued team members.

Responsibilities

• Assisting the General Manager in developing a Service Culture.
• Motivate, coach, counsel and discipline according to Naman standards.
• Attend and/or conduct all training/meetings as required by management.
• Inspect rooms and public areas daily.
• Manage and train the Guest Services department.
• Manage Guest Relations.
• Assist Sales in generating revenue.
• Perform other duties as requested by management.

Job description

Naman Hotels in Columbia, SC, is seeking an Assistant General Manager to assist the General Manager and drive service quality at Homewood Suites/Tru Columbia SC. You will help oversee daily hotel operations and guest satisfaction.

The ideal candidate will lead guest services, supervise staff, and contribute to revenue growth while maintaining brand standards. This role offers growth potential as AGMs may advance to General Manager.