Assistant General Manger

Commonwealth Hotels; Manhattan (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) with company match

Paid time off

Hilton team member travel discounts

Leadership development programs

Employee recognition programs

Job summary

DoubleTree by Hilton Manhattan is seeking an experienced Hotel Assistant General Manager to partner with the General Manager in overseeing daily hotel operations, drive guest satisfaction, and develop high-performing teams.

This role offers opportunities to influence revenue performance, ensure brand standards, and lead strategic initiatives across Front Office, F&B, and Guest Services while delivering strong business results in a fast-paced hospitality environment.

Qualifications

• 2+ years of hotel management or hospitality leadership experience.
• Bachelor's degree in Hospitality Management, Business, or related field.
• Hilton experience preferred but not required.
• Experience with hotel property management systems (PMS) preferred.

Responsibilities

• Oversee daily hotel operations in partnership with the General Manager.
• Maintain Hilton brand standards and drive guest satisfaction.
• Lead staffing, scheduling, training, and employee engagement.
• Monitor KPIs such as occupancy, ADR, RevPAR, and profitability.
• Support revenue generation strategies and cost controls.
• Ensure safety, brand compliance, and quality assurance.

Skills

Leadership

Communication

Problem-solving

Guest Service

Revenue Management

Education

Bachelor's degree in Hospitality Management, Business, or related field

Tools

Hotel PMS

Job description

Are you an experienced hotel leader ready to take the next step in your hospitality career?

The DoubleTree by Hilton Manhattan, is seeking a dynamic, results-oriented Hotel Assistant General Manager to help lead daily hotel operations, drive guest satisfaction, develop high-performing teams, and maximize hotel profitability.

This is an outstanding opportunity for hospitality professionals with experience in hotel operations, front office management, guest services, revenue management, food & beverage, and team leadership who are looking to grow into a General Manager role.

Why Join Us?

• Medical, Dental & Vision Insurance - Benefits Begin DAY ONE!
• 401(k) with Company Match
• Paid Time Off
• Hilton Team Member Travel Discounts Worldwide
• Leadership Development Programs
• Employee Recognition Programs

What You Will Do

As Assistant General Manager, you will partner with the General Manager to oversee all aspects of hotel operations, including:

• Front Office Operations
• Food & Beverage
• Guest Services
• Team Member Development
• Revenue Performance
• Brand Compliance & Quality Assurance

Key Responsibilities

• Lead daily hotel operations to ensure exceptional guest experiences.
• Maintain Hilton brand standards and operational excellence.
• Drive guest satisfaction scores and online reputation management.
• Oversee staffing, scheduling, training, and employee engagement initiatives.
• Coach and develop team members through performance management and accountability.
• Assist with budgeting, forecasting, labor management, and cost controls.
• Monitor hotel KPIs including occupancy, ADR, RevPAR, guest satisfaction, and profitability.
• Resolve guest concerns and service recovery situations professionally.
• Support revenue generation strategies and sales initiatives.Ensure compliance with company policies, safety standards, and Hilton requirements.
• Conduct property inspections and maintain cleanliness and presentation standards.

Qualifications

• 2+ years of hotel management or hospitality leadership experience preferred.
• Previous experience as an Assistant General Manager, Operations Manager, Front Office Manager, Rooms Division Manager, or Department Head preferred.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to lead teams and deliver exceptional guest service.
• Experience with hotel property management systems (PMS).
• Knowledge of hotel financials, labor management, budgets, and revenue management.
• Hilton experience preferred but not required.
• Bachelor's degree in Hospitality Management, Business, or related field preferred.

We are seeking candidates with experience in:

• Hotel Operations
• Hospitality Management
• Front Office Management
• Rooms Division
• Revenue Management
• Guest Services
• Employee Development
• Budgeting & Forecasting
• Food and Beverage Operations
• Hilton Hotels
• Hotel Supervisor
• Hotel Operations Manager

Who You Are

You are a hands-on hospitality leader who leads from the front, builds strong teams, holds associates accountable, and understands how to create memorable guest experiences while delivering strong business results. You thrive in a fast-paced hotel environment and are passionate about guest satisfaction, operational excellence, and team development.

Job Type: Full-Time

Schedule:

• Day Shift
• Evening Shift
• Holidays as Needed

Experience:

• Hotel Management: 2 years (Preferred)
• Hilton Brand Experience: Preferred

DoubleTree by Hilton Manhattan is an Equal Opportunity Employer.