Host Success Specialist — Listings & Growth

Neighbor; Lehi (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision insurance

Generous PTO

11 paid company holidays

401(k) plan

Infant care leave

On-site gym/showers open 24/7

Job summary

Neighbor is seeking a detail-oriented Host Success Agent to assist property owners in growing earnings on our platform. The role blends customer service with operations, focusing on Google Maps pin creation, signage distribution, and listings optimization.

The position emphasizes direct customer interaction and process improvements to scale our host initiatives and improve listing performance for both commercial and residential owners.

Qualifications

• At least one year of work experience.
• Strong attention to detail.
• Demonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly manner.
• Ability to follow a process while also spotting ways to improve it.
• Strong organizational skills and ability to manage a high volume of work without significant oversight.

Responsibilities

• Schedule and execute phone calls with property owners to help them create Google Maps pins for Neighbor listings.
• Improve Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, review solicitation, etc.).
• Help scale Neighbor’s signage program by distributing signs to property owners.
• Act as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more renters.
• Propose solutions to make Host Success initiatives more efficient and effective.

Skills

Attention to detail

Customer communication

Process improvement

Organization

Job description

Neighbor is seeking a detail-oriented Host Success Agent to assist property owners in growing earnings on our platform. The role blends customer service with operations, focusing on Google Maps pin creation, signage distribution, and listings optimization.

The position emphasizes direct customer interaction and process improvements to scale our host initiatives and improve listing performance for both commercial and residential owners.