Marketing Operations Specialist

Neighbor; Lehi (UT); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision insurance

Generous PTO

11 paid company holidays

401(k) plan

Infant care leave

On-site gym/showers open 24/7

Job summary

Neighbor is building the largest hyperlocal storage and parking marketplace, and we seek a Marketing Operations Specialist to scale Google Maps pins across thousands of listings. You will partner with hosts to ensure pins are accurate, compliant, and high performing.

You will manage pin setup, optimization, and process improvements while tracking metrics like impressions, clicks, and calls to drive growth across our platform.

Qualifications

• Bachelor's degree.
• At least one year of work experience in a customer-service-driven position.
• Detail-critical work where accuracy mattered, whether in a job, internship, or school.
• Experience managing a high volume of work while staying organized.
• Able to follow a process closely while spotting ways to make it better.
• Comfortable in spreadsheets and quick to learn new tools.

Responsibilities

• Google Maps Pin Setup: Work directly with Neighbor hosts to create and maintain Google Maps pins for their listings.
• Pin Quality & Compliance: Ensure pins follow best practices and Google guidelines, including accurate categories, descriptions, photos, service areas, and business details.
• Pin Optimization: Improve pin quality and performance through ongoing optimizations (photos, descriptions, categories, attributes, etc.).
• Operational Scaling: Help build repeatable processes to scale pin creation and optimization across thousands of listings.
• Performance Tracking: Monitor key performance metrics (rank, impressions, actions, calls, clicks) and report on learnings.

Skills

Detail orientation

Customer service

High volume work

Process adherence

Spreadsheet proficiency

Learning agility

Education

Bachelor's degree

Tools

Google Sheets

Google Maps

Job description

At Neighbor, we’re building the largest hyperlocal storage and parking marketplace in the world. We’ve raised over $75 million from top-tier investors including Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace operates in all 50 states, and we’re just getting started!

About the Role

As our Marketing Operations Specialist, you’ll help scale one of Neighbor’s most important growth channels: Google Maps. This role is highly execution-focused and will involve setting up, managing, and optimizing Google Maps pins at scale in partnership with Neighbor hosts.

Primary Responsibilities

• Google Maps Pin Setup: Work directly with Neighbor hosts to create and maintain Google Maps pins for their listings.
• Pin Quality & Compliance: Ensure pins follow best practices and Google guidelines, including accurate categories, descriptions, photos, service areas, and business details.
• Pin Optimization: Improve pin quality and performance through ongoing optimizations (photos, descriptions, categories, attributes, etc.).
• Operational Scaling: Help build repeatable processes to scale pin creation and optimization across thousands of listings.
• Performance Tracking: Monitor key performance metrics (rank, impressions, actions, calls, clicks) and report on learnings.

Qualifications

Required

• Bachelor's degree.
• At least one year of work experience in a customer-service-driven position.
• A track record of detail-critical work where accuracy mattered, whether in a job, internship, or school.
• Experience managing a high volume of work while staying organized.
• Able to follow a process closely while spotting ways to make it better.
• Comfortable in spreadsheets and quick to learn new tools.

Nice to haves

• Experience with Google Business Profile, Google Maps listings, or local SEO.
• Experience at a marketplace or multi-location business.
• Built AI workflows or used AI tools to speed up repetitive work.
• Familiarity with performance metrics (impressions, clicks, rank, conversions) and reporting.

Benefits

• Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24/7

About Neighbor

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time.

Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email [e-mail]. Check out our careers page to get to know us better as you think about your next step at Neighbor!