Host Success Agent

Offline; Lehi, Northern (UT, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision insurance

Generous PTO

11 paid company holidays

401(k) plan

Infant care leave

On-site gym/showers open 24/7

Job summary

Neighbor is hiring a Host Success Agent to assist commercial and residential property owners in growing earnings on our platform. You will schedule calls to create Google Maps pins, optimize listings, and scale our signage program.

This role blends customer service with operations to improve processes and outcomes for property owners and renters. The position emphasizes phone-based communication, process adherence, and initiative to improve efficiency.

Qualifications

• At least one year of work experience.
• Strong attention to detail.
• Demonstrated ability to communicate with customers over the phone in a professional manner.
• Ability to follow a process while spotting ways to improve it.
• Strong organizational skills and ability to manage a high volume of work without significant oversight.

Responsibilities

• Schedule and execute phone calls with property owners to help them create Google Maps pins for Neighbor listings, 50-75% of time.
• Improve Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, reviews).
• Help scale Neighbor’s signage program by distributing signs to property owners.
• Serve as the front line of communication with property owners to improve listings and attract renters.
• Propose solutions to make Host Success initiatives more efficient and effective.

Skills

Attention to detail

Phone communication

Process improvement

Organizational skills

High-volume work

Job description

At Neighbor, we’re building the largest hyperlocal storage and parking marketplace in the world. We’ve raised over $75 million from top-tier investors including Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace operates in all 50 states, and we’re just getting started!

About the Role

Neighbor is looking for a detail-oriented, customer-focused Host Success Agent to help commercial and residential property owners grow their earnings on our platform. Some examples of Host Success Agent workstreams include:

• Google Maps: Scheduling and executing several dozen phone calls each day to help property owners create Google Maps pins for their Neighbor listings.
• Signage: Selling property owners on the value of Neighbor signage, sending customized signs to those who are interested, and tracking the performance of those signs over time.
• Listing Optimization: Helping high-potential property owners improve their listings by educating them on the value of smart pricing, strong photos, reviews, clear descriptions, etc.

This position is equal parts customer service representative and operations specialist. If you enjoy direct customer service and have an eye for making processes more efficient and effective, this role could be for you.

Primary Responsibilities

• Schedule and execute phone calls with property owners to help them create Google Maps pins for their Neighbor listings. Note that this responsibility will account for 50-75% of your time.
• Improve Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, review solicitation, etc.).
• Help scale Neighbor’s signage program by distributing signs to property owners.
• Act as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more renters.
• Propose solutions to make Host Success initiatives more efficient and effective.

Qualifications

Required

• At least one year of work experience.
• Strong attention to detail.
• Demonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly manner.
• Ability to follow a process while also spotting ways to improve it.
• Strong organizational skills and ability to manage a high volume of work without significant oversight.

Nice to haves

• Interest in local SEO, marketplaces, or marketing.
• Experience building AI workflows.

Benefits

• Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24/7

About Neighbor:

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time.

Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email [e-mail]. Check out our careers page to get to know us better as you think about your next step at Neighbor!