Host Stock Bond

Stock and Bond; Minneapolis (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Stock and Bond in Minneapolis is seeking a warm, professional Host to be the first point of contact for guests in our fine dining restaurant. You will manage reservations and seating with efficiency and elegance, creating a gracious atmosphere and smooth front door operations.

You will collaborate with servers to ensure a coordinated dining experience, maintain waitlists, provide accurate wait times, and assist guests with inquiries while upholding our high standards of service.

Qualifications

• Experience greeting guests and managing reservations.
• Familiarity with OpenTable or similar reservation systems.
• Strong guest-relations and communication skills.
• Ability to multitask in a fast-paced dining room.
• Comfort with standing for long periods.

Responsibilities

• Welcome guests and manage entry through the lobby with a warm demeanor.
• Receive and manage reservations, especially during peak hours.
• Record reservation details accurately in the system.
• Organize seating based on reservations and walk-ins.
• Maintain efficient table turnover and wait times.
• Provide accurate wait times and suggest waiting areas.
• Assist guests with menu inquiries and special requests.
• Collaborate with servers to ensure a smooth dining experience.
• Communicate table assignments and special requests to staff.
• Keep the lobby clean and welcoming.
• Acknowledge VIP guests and provide personalized service.
• Support celebrations, dietary requests, and promotions when appropriate.
• Handle payments and coordinate with takeout when needed.
• Address guest concerns professionally and promptly.
• Maintain alignment with restaurant policies and procedures.

Skills

Reservations management

OpenTable

Guest relations

Communication

Stamina for standing

Job description

Job Summary: We are seeking a warm, professional, and poised Host to be the first point of contact for guests in our fine dining restaurant. The ideal candidate will have a gracious demeanor, exceptional communication skills, and the ability to manage reservations and seating with efficiency and elegance. As a key part of the guest experience, the Host ensures smooth front door operations, maintains waitlists, and collaborates closely with the service team to uphold a refined and welcoming atmosphere. If you excel in creating memorable first impressions and thrive in a sophisticated, guest-focused environment, we invite you to join our team.

Responsibilities:

• Create a positive and inviting atmosphere by warmly welcoming guests as they enter/exit the restaurant.
• Receive and manage incoming reservations effectively, especially during peak hours.
• Record reservation details accurately in the system and assist in managing guest databases and contact information.
• Organize and prioritize seating arrangements based on reservations and walk-ins.
• Optimize table turnover to ensure efficient use of dining space.
• Provide accurate wait times for guests and keep guests informed about the status of their reservation. Offer guests waiting areas.
• Assist guests with inquiries about the menu, special requests, or other information.
• Collaborate with servers to ensure a smooth and coordinated dining experience.
• Communicate table assignments and special requests to the serving staff.
• Keep the lobby or waiting area clean, organized, and visually appealing.
• Recognize and acknowledge repeat or VIP guests by providing a personalized and attentive experience.
• Accommodate special requests or arrangements for celebrations, dietary restrictions, etc.
• Promote specials, promotions, or additional services to guests when appropriate.
• Handle credit card and cash transactions and process payments accurately.
• Manage takeout orders, coordinating with kitchen staff and ensuring timely pickup.
• Address and resolve guest concerns or complaints with professionalism and courtesy.
• Communicate effectively with restaurant management and other team members.
• Adhere to Company policies and procedures related to guest services and hospitality.

Must-Haves:

• 1+ years in a Host role in a restaurant setting.
• Knowledge of Reservation systems, OpenTable preferred.
• Keen attention to detail
• Excellent interpersonal and communication skills.
• Ability to handle high-pressure situations and manage multiple tasks.
• Customer-focused mindset with a dedication to providing exceptional service.
• Basic knowledge of restaurant operations.
• Ability to walk and stand for long periods of time.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Employment Transparency

It is the Company’s policy to provide equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please contact Human Resources.