HOST - SORELLA

PENN Entertainment, Inc.; Aurora (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Hollywood Casino-Aurora, Inc. is seeking a friendly Host for our celebrity-branded, upscale restaurant. You will greet guests, manage reservations, and guide them to seating, delivering an exceptional hospitality experience in a fast-paced environment.

The role requires strong interpersonal and communication skills, the ability to multitask, and a professional appearance. Nights, weekends, and holidays flexibility is expected to support peak periods and VIP guests.

Qualifications

• High school diploma or equivalent preferred.
• Previous host or guest service experience preferred (fine dining or high-volume restaurant experience a plus).
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment; flexible schedule.

Responsibilities

• Greet all guests warmly and professionally upon arrival.
• Manage reservations and waitlists using reservation platforms (e.g., OpenTable or similar systems).
• Coordinate seating to ensure balanced service flow and optimal table turns.
• Accurately estimate wait times and communicate updates to guests.
• Escort guests to tables and provide menus.
• Maintain cleanliness and organization of host stand and lobby area.
• Answer phones and respond to guest inquiries.
• Manage large parties and VIP guests with professionalism and discretion.
• Communicate effectively with management, servers, and kitchen staff.
• Assist with coat check, special accommodations, and guest requests.
• Monitor dining room capacity and adhere to fire and safety regulations.
• Support team members during peak business periods.

Skills

Interpersonal skills

Communication

Multitasking

VIP clientele handling

Professional appearance

Education

High school diploma or equivalent

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• The Host serves as the face of the restaurant and plays a critical role in setting the tone for the overall dining experience.The Host is responsible for creating a welcoming, high-energy first impression for guests in a celebrity-branded, upscale restaurant environment. This role manages reservations, seating flow, and guest communications while delivering exceptional hospitality that reflects the restaurant’s elevated brand standards.

Greet all guests warmly and professionally upon arriva

• Manage reservations and waitlists using reservation platforms (e.g., OpenTable or similar systems)
• Coordinate seating to ensure balanced service flow and optimal table turns
• Accurately estimate wait times and communicate updates to guests
• Escort guests to tables and provide menus
• Maintain cleanliness and organization of host stand and lobby area
• Answer phones and respond to guest inquiries
• Manage large parties and VIP guests with professionalism and discretion
• Communicate effectively with management, servers, and kitchen staff
• Assist with coat check, special accommodations, and guest requests
• Monitor dining room capacity and adhere to fire and safety regulations
• Support team members during peak business periods

Requirements

• High school diploma or equivalent preferred
• Previous host or guest service experience preferred (fine dining or high-volume restaurant experience a plus)
• Strong interpersonal and communication skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced environment
• Comfortable managing high-profile or VIP clientele
• Flexible schedule including nights, weekends, and holidays