Host

Wahlburgers; San Juan (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

Wahlburgers in San Juan, Puerto Rico invites a friendly Host to welcome guests, manage seating, and coordinate with servers to ensure a smooth dining experience.

You will greet guests with warmth, answer questions about the menu and restaurant story, and help create memorable visits while keeping guests entertained during wait times in a fast-paced setting. This role requires punctuality, teamwork, and the ability to work rotating shifts including weekends and holidays.

Qualifications

• Basic computer skills.
• Ability to work in a high-volume, fast-paced environment.
• Capable of prioritizing tasks effectively.
• Able to speak to the restaurant's story and mission statement.
• Passion for hospitality, providing exceptional service, and creating memorable dining experiences.
• Fully bilingual (Spanish/English).
• Able to work rotating shifts including weekends, holidays and days off.

Responsibilities

• Understands culture and creates a positive, memorable guest experience.
• Welcomes guests warmly by smiling and making eye contact as they enter.
• Answers guest questions regarding flow, food, beverages, restaurant, and story.
• Keeps guests entertained and engaged while waiting.
• Leads guests to a clean, properly set table and hands menus after seating.
• Monitors available tables and notes parties on deck for seating.
• Communicates with servers and managers about seating and special requests.
• Handles guest complaints by listening, informing a manager, and resolving issues.

Skills

Basic computer skills

High-volume environment

Hospitality mindset

Bilingual Spanish/English

Job description

We are a working class organization, rooted at a family’s kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.

Job Summary:

Our Host is the welcoming face of our restaurant, creating a warm and inviting first impression for every guest. This role involves managing reservations, coordinating seating arrangements, and ensuring smooth communication with the service team.

Key Responsibilities

• Understands our culture and does whatever it takes to create a positive and memorable guest experience.
• Welcomes guests warmly by smiling and making eye contact as they enter the restaurant.
• Answers guest questions regarding flow, food, beverages, restaurant, and the restaurant’s story.
• Keeps guests entertained and engaged while waiting or in line.
• Leads guests at their own pace to a clean, perfectly set table and hands each guest the appropriate menu(s)after they are seated.
• Maintains awareness of available tables in the dining area and always knows of a party 'on deck' to be seated.
• Communicate with servers and managers regarding theavailability of tables, seating of large parties, or special requests so that guests enjoy a memorable experience.
• Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction.
• Thank guests as they leave and invite them to return to the restaurant again.

Hospitality to the Restaurant:

• Inspects and cleans the restrooms, dining room, and lobbyas needed and reports any unsafe conditions to maintain safety and sanitation standards.
• Monitors dining area tables to ensure they meet or exceed standards (e.g., proper table set up, full napkin dispensers, swept floors under tables, etc.).

Hospitality to your Team:

• Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work.
• Clocks in and out as scheduled.
• Demonstrates a helpful, positive attitude to guests and team members.
• Completes all assigned tasks and duties assigned by managers/supervisors.
• Checks the greeter area and its storage areas for adequate supplies (e.g., menus, business cards, pens/pencils, etc.) to ensure supplies are readily available.
• Reviews potential wait times and works with managers to plan seating arrangements.
• Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.
• Checks out with a manager before leaving at the end of each shift.

Requirements & Prior Experience:

• Basic computer skills
• Ability to work in a high-volume, fast-paced work environment.
• Capable of prioritizing tasks effectively.
• Able to speak to the restaurant's story and mission statement.
• Passion for hospitality, providing exceptional service, and creating memorable dining experiences.
• Fully bilingual (Spanish/English)
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.