Host

Dacha Navy Yard; United States; On-site; USD 32,000 - 44,000; Full time

Job summary

Dacha Navy Yard seeks a professional Host to greet guests, manage reservations, and create a welcoming dining experience. You will be the face of the restaurant, coordinating seating and communicating with servers and management to ensure a smooth flow.

The ideal candidate has 2+ years hosting in fine dining or upscale casual, proficiency with OpenTable and Resy, and excellent verbal communication and guest service.

Qualifications

• Minimum 2 years hosting experience in fine dining or upscale casual.
• Proficiency with OpenTable and Resy.
• Excellent verbal communication and guest service skills.
• Professional appearance and punctuality.
• Bachelor's degree or hospitality experience preferred.

Responsibilities

• Greet guests and seat them promptly while balancing walk-ins and reservations.
• Manage the reservation system (OpenTable/Resy) and confirm bookings.
• Communicate wait times clearly and maintain guest satisfaction.
• Coordinate seating with servers and managers to optimize flow.
• Handle coat check and maintain a tidy host stand.
• Support servers, runners, and managers as needed.
• Follow safety, sanitation and alcohol service policies.
• Be available for evenings, weekends and holidays as required.

Skills

Guest service

Communication

Professionalism

Warmth

Education

Bachelor's degree or equivalent hospitality experience

Tools

OpenTable

Resy

Job description

POSITION SUMMARY

The Host is the first and last point of contact for every guest and plays a vital role in creating a welcoming and organized dining experience As the face of the establishment the Host ensures smooth guest flow manages reservations and supports communication between the front desk servers and management This position requires exceptional communication skills professionalism and a warm polished demeanor A great Host sets the tone for the entire service combining grace under pressure with genuine hospitality

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embody and represent the companys core values through professionalism warmth and attentive guest care
• Provide friendly engaging and efficient service to all guests upon arrival during their visit and as they depart
• Manage the reservation system OpenTableResy take confirm and organize reservations accurately
• Greet guests warmly and ensure they are seated promptly balancing walk ins and reservations with attention to guest expectations and flow of service
• Communicate wait times clearly and courteously maintaining transparency and guest satisfaction
• Keep accurate track of table availability and coordinate seating assignments with servers and managers
• Communicate special guest requests allergies or celebrations to the appropriate team members
• Answer incoming phone calls with professionalism and provide accurate information regarding menus hours and policies
• Manage the coat check or storage area ensuring guests personal belongings are handled securely and with care
• Assist with opening and closing duties including maintaining a tidy and organized host stand and entrance area
• Maintain a neat professional appearance and clean uniform throughout each shift
• Support restaurant operations by assisting servers runners and managers as needed
• Follow all safety sanitation and alcohol service policies
• Be available for evening late night weekend and holiday shifts as required by business volume

PHYSICAL REQUIREMENTS

• Stand and walk for the entire duration of the shift
• Reach bend and lift as necessary to assist guests and team members
• Communicate clearly in person and over the phone
• Maintain focus and poise in a fast paced high volume environment
• Work evenings weekends and holidays as required by business needs

EDUCATION AND EXPERIENCE

• Minimum 2 years of hosting experience in fine dining or upscale casual restaurants required
• Proficiency with OpenTable and Resy
• Excellent verbal communication and guest service skills
• Professional appearance punctuality and team oriented attitude
• Bachelors degree or equivalent hospitality experience preferred

DISCLAIMER

Failure to adhere to company standards or policies may result in disciplinary action up to and including termination This job description is not intended to be an exhaustive list of duties or qualifications Management reserves the right to modify responsibilities or reassign duties as needed