HOST - CASHIER

PENN Entertainment, Inc.; Aurora (CO); On-site; USD 29,000 - 42,000; Full time

Job summary

Hollywood Casino-Aurora, Inc. is seeking a friendly Host/Cashier for its Asian specialty restaurant. You will greet guests, manage reservations, and coordinate seating while communicating with servers and the kitchen to ensure a smooth dining experience.

The ideal candidate has strong customer service skills, a professional appearance, and the ability to multitask in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Restaurant or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests promptly and courteously upon arrival.
• Manage reservations, waitlists, and seating assignments efficiently.
• Escort guests to tables and provide menus.
• Monitor guest flow and communicate table availability to servers and kitchen staff.
• Answer phone calls and respond to inquiries regarding reservations, hours, and menu offerings.
• Ensure the dining area and entrance are clean, organized, and presentable.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Professional appearance

Team player

Calm under pressure

Organizational skills

Education

High school diploma or equivalent

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

The Host/Cashier is responsible for providing a warm, welcoming experience for all guests entering the Asian specialty restaurant. This role manages guest flow, seating assignments, and waitlist coordination while ensuring timely communication between the front-of-house and kitchen staff. The Host sets the tone for an exceptional dining experience and supports smooth restaurant operations.

• Greet guests promptly and courteously upon arrival.
• Manage reservations, waitlists, and seating assignments efficiently.
• Escort guests to tables and provide menus.
• Monitor guest flow and communicate table availability to servers and kitchen staff.
• Answer phone calls and respond to inquiries regarding reservations, hours, and menu offerings.
• Ensure the dining area and entrance are clean, organized, and presentable.
• Assist with special requests, large parties, and event seating as needed.
• Coordinate with servers and management to ensure smooth service during peak periods.
• Maintain knowledge of menu items, specials, and restaurant policies.
• Follow all safety, sanitation, and health guidelines.

Requirements

• High school diploma or equivalent required.
• Previous restaurant or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to work as part of a team.
• Friendly and approachable personality.
• Ability to remain calm and professional under pressure.
• Standing and walking for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Frequent bending, reaching, and movement throughout the dining area.