Maitre'd Sorellina's

PENN Entertainment, Inc.; Joliet (IL); Hybrid; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

PENN Entertainment is seeking a hospitality professional to greet and seat guests, delivering a high level of guest service in a fine dining setting. You will maintain a polished appearance, knowledge of menu items, and be able to discuss wine pairings with guests to ensure a memorable experience.

The role requires strong hospitality experience, a positive attitude, and fluency in English. Availability to work Fridays, Saturdays, and Sundays is expected in a fast-paced environment.

Qualifikationen

• Experience in fine dining preferred.
• Ability to provide guest service with a positive attitude.
• Must understand and speak English.
• Availability to work Fridays and Saturdays and Sundays.

Aufgaben

• Greet and seat guests, ensuring a high level of service.
• Maintain a professional appearance and grooming standards.
• Have basic knowledge of menu, liquor and wine; present wine tableside.
• Greet, seat, handle reservations per department standards.
• Assist staff to ensure guest satisfaction and handle special requests.
• Follow safety procedures and maintain a clean, safe work area.
• Be prepared to answer questions about operations.
• Other duties as assigned.

Kenntnisse

Hospitality experience

Guest service

Positive attitude

English language

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

SUMMARY

Greet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.
  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members
  • Maintain a professional appearance at all times, clean and well groomed as per standard
  • Comply with all policies and procedures of the company and department.
  • Maintain the highest standards of professionalism when interacting with guests and co-workers.
  • Have basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.
  • Responsible for greeting, seating, reservations, per standards set by department.
  • Assist all staff members to ensure complete guest satisfaction.
  • Assist in all guest service areas and public relations, dissatisfied guest and special requests.
  • Follows all safety procedures, maintains work area for a clean and safe environment.
  • Be able to answer questions when asked about Hollywood operations.
  • Other duties as assigned.

Requirements

• Complete knowledge of a fine ding restaurant preferred.
• Hospitality experience and great ability to provide guest service.
• Ability to promote a positive attitude to create a fun and entertaining experience for our guests and cast members.
• High school diploma or equivalent is required.
• Must understand and speak the English language.
• Ability to work Fridays and Saturdays 4p - 10p and Sundays 3p - 9p.

PHYSICAL DEMANDS

This position requires several hours of standing and walking.