Expo - Snow City Cafe

Locally Grown Restaurants; Anchorage (AK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (medical & a

Sick leave with PTO after 1 year

401(k) with employer matching up to 4%

Dining discounts at sister restaurants

Job summary

Locally Grown Restaurants is seeking an Expo to ensure every plate leaving the kitchen is presented correctly, at the right temperature, and synchronized with tickets. The role supports guests by addressing comments with empathy and advocates for guest needs.

The Expo will inspect dishes, communicate with the line, and uphold restaurant procedures, while restocking and maintaining organized service areas in a fast-paced Anchorage setting.

Qualifications

• Must be at least 16 years of age.
• Must be able to communicate, write, and understand English.
• Must be able to work, standing and walking, in a fast-paced environment for up to 9 hours.
• Must have a current Municipality of Anchorage Food Worker Card.

Responsibilities

• Ensure plates leaving kitchen are properly presented and at the proper temperature.
• Inspect plates for accuracy before serving to guests.
• Address guest comments and complaints empathetically and with a smile.
• Oversee all To Go orders, ensuring accuracy, correct packaging, and complete contents.
• Know restaurant operating procedures and follow them; communicate issues to the MOD and Kitchen Supervisor.

Skills

English proficiency

Menu knowledge

Customer service

Job description

Summary The Expo’s primary responsibility is to be the liaison between the front of house and the back of house. Their basic duties are to ensure that all plates leaving the kitchen are properly presented and prepared, are at the proper temperature, and that all items on a ticket go out to the correct table together on time.

Operations

• In-depth knowledge of all menu items: ingredients and cooking methods
• Inspects all plates before “selling” a ticket and only sends out food that is accurately prepared and presentable
• Deals with guest comments and complaints effectively, empathetically, and with a smile; can “make it right.”
• Advocates for the guest
• Handles guest dietary/allergy restrictions with respect and patience. Every effort is made to ensure that these needs are met. Is knowledgeable about food allergens and takes any allergy alerts seriously
• Addresses all server questions and issues and communicates them to the line if necessary
• Communicate all problems with the MOD and/or Kitchen Supervisor
• Knows restaurant operating procedures and follows them
• Organize, restock, and clean whenever there is a free moment
• Oversees all To Go orders, making sure they are accurate and complete, in the correct packaging, and include all necessities: napkins, To Go cutlery, crackers, jam, butter, syrup, etc.
• Knows table numbers and seat position points. Can deliver orders to guests and fulfill the basic needs of the guests

Other Qualifications

• Must be at least 16 years of age
• Must be able to communicate, write, and understand English
• Must be able to work, standing and walking, in a fast-paced environment for up to 9 hours
• Must have a current Municipality of Anchorage Food Worker Card

Available Benefits

• Medical, Dental, and Vision insurance
• Flexible Spending Account (medical and childcare accounts available)
• Accrued sick leave with pay, converts to PTO after 1 year
• 401(k) with employer matching up to 4%
• Dining discounts at our sister restaurants (Snow City Cafe, Spenard Roadhouse, South Restaurant + Coffeehouse, Crush Bistro)