Host

Square One Concepts, Inc.; Scottsdale (AZ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Dining discounts

Flexible scheduling

401(k)

Job summary

Square One Concepts, Inc. is seeking a Host to warmly welcome guests and ensure a smooth dining experience. You will manage the waiting list, seat guests, present menus, and coordinate with servers and kitchen staff to maintain efficient table turnover.

Ideal candidates have 16+ years old with strong customer service and multitasking skills, and basic cash handling experience. Evening, weekend, and holiday availability is required.

Qualifications

• Must be at least sixteen years old.
• High school diploma or equivalent preferred.

Responsibilities

• Greet and welcome guests with a friendly attitude.
• Manage waiting list and seating to maximize capacity and minimize wait times.
• Maintain a clean, inviting entrance area.
• Communicate wait times clearly and update guests as needed.
• Escort guests to tables, present menus, and highlight specials.
• Collaborate with servers and kitchen staff for smooth service.
• Monitor dining areas and ensure timely table turnover.
• Handle guest inquiries, concerns, and escalate to management when needed.
• Maintain knowledge of menu, ingredients, and allergens.
• Assist with cashiering duties and processing payments.

Skills

Customer service

Interpersonal communication

Multitasking

Food & beverage knowledge

Flexibility

Team player

Education

High school diploma or equivalent

Tools

Aloha POS

Hot Schedule

Paylocity

Job description

Description

Job Summary

As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant.

Duties/Responsibilities

• Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude.
• Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times.
• Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests.
• Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed.
• Assist in coordinating reservations, ensuring all relevant information is recorded accurately.
• Escort guests to their tables, presenting menus and informing them of daily specials and promotions.
• Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover.
• Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner.
• Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary.
• Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information.
• Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations.
• Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements.
• Assist with cashiering duties, including handling cash transactions and processing payments accurately.
• Stay updated on current promotions, events, and offerings to provide accurate information to guests.
• Perform other duties as assigned by the management team to support the smooth operation of the restaurant.
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities

• Proven experience in a customer service role, preferably in the hospitality industry.
• Excellent interpersonal and communication skills, with the ability to provide exceptional customer service.
• Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor.
• Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively.
• Attention to detail and a high level of accuracy in handling guest information and seating arrangements.
• Knowledge of food and beverage menus, including allergen information, is a plus.
• A positive and team-oriented attitude, with a strong work ethic and a willingness to learn.
• Must be able to work flexible hours, including evening, weekends, and holidays.
• Must have a valid Food Handlers Certification
• Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity

Education and Experience

• Must be at least sixteen years old.
• High school diploma or equivalent (preferred).
• Previous experience in a high-volume restaurant environment is preferred.

Physical Requirements

• Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
• Must be able to lift at least 15 pounds.

Benefits & Perks

• Accrual up to 40 hours of PTO
• Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
• Corporate Shoe Program through Shoes for Crews and Skechers
• Competitive Pay
• Flexible Scheduling
• 401(k)

Full – Time employees are eligible for the following additional benefits:

• Medical & Prescription
• Dental & Vision
• Health Saving Account (HSA)
• Wellness Program
• Discount Pet Care Plan