Host Person - Sports Bar

Bally’s Corporation; Rock Island (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Bally's Corporation is seeking a customer-service oriented team member for on-site roles. You will greet guests warmly, manage reservations and seating plans, and maintain clean work areas while contributing to a high-service culture.

Join Bally's to deliver superior service, adapt to busy shifts, and promote promotions and events across the property.

Qualifications

• Must read, write, speak and understand English.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• High School graduate or equivalent.

Responsibilities

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Take reservations and create daily pre-assigned seating arrangements.
• Greet guest in a positive, welcoming manner as they arrive.
• Responsibilities include keeping work areas clean and organized.
• Anticipating the guest’s needs and responding appropriately with a sense of urgency.
• Responsibilities include maintaining par levels related to inventory ordering and restocking as needed.
• Knowledge of all promotions and events.

Skills

English proficiency

Communication skills

Customer service

High school diploma

Education

High School diploma or equivalent

Job description

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Responsible for completing assigned side work and checklist.
• Maintain the highest standard of professionalism when interacting with guests and co-workers.
• Take reservations and create daily pre-assigned seating arrangements.
• Greet guest in a positive, welcoming manner as they arrive.
• Responsibilities include keeping work areas clean and organized.
• Bidding farewell to guests, using their name when known and encouraging them to return.
• Working as a team, assisting with guests and employees needs and inquiries.
• Anticipating the guest’s needs and responding appropriately with a sense of urgency.
• Responsibilities include maintaining par levels related to inventory ordering and restocking as needed.
• Knowledge of all promotions and events.

Responsibilities

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Responsible for completing assigned side work and checklist.
• Maintain the highest standard of professionalism when interacting with guests and co-workers.
• Take reservations and create daily pre-assigned seating arrangements.
• Greet guest in a positive, welcoming manner as they arrive.
• Responsibilities include keeping work areas clean and organized.
• Bidding farewell to guests, using their name when known and encouraging them to return.
• Working as a team, assisting with guests and employees needs and inquiries.
• Anticipating the guest’s needs and responding appropriately with a sense of urgency.
• Responsibilities include maintaining par levels related to inventory ordering and restocking as needed.
• Knowledge of all promotions and events.

Environmental Working Conditions

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

• Target Salary Range $15

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Operate in mentally and physically stressful situations
• Respond to visual and aural cues
• Physically mobile with reasonable accommodations
• Able to work varied shifts – i.e. days, nights, weekends and holidays
• Read, write, speak, and understand English
• Excellent written and verbal communication skills
• Excellent written and verbal communication skills
• Excellent customer service skills
• High School graduate or equivalent

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.