Host - PBR Big Sky

Xfinity Live!; Kansas City (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Xfinity Live! in Kansas City seeks a Host to warmly welcome guests, manage reservations, answer phones, and coordinate seating at the venue. The role requires strong customer service and the ability to read seating charts, with comfortable interaction across teams and guests.

You will maintain wait times, greet guests with a smile, and communicate clearly with guests and management. Nights, weekends, and holidays may be required to ensure smooth operations for events at KC Live!

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and seating charts.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Hosting experience

Fluent English

Communication skills

Reading and writing

Job description

Description

From the toughest sport on dirt, comes Kansas City’s most stunning country bar.Live country and southern rock bring the PBR party downtown to KC Live! Throw in cold beer, hard drinks, and a little bull ridin’ and it’s every cowboy and cowgirl’s nighttime oasis.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.