Guest Experience Host

Kansas City Live!; Kansas City (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

Mosaic Ultra Lounge in downtown Kansas City is seeking a friendly Host to welcome guests, manage reservations, and coordinate seating with speed and style.

You will greet guests, guide them to tables, handle phone inquiries and help maintain an accurate wait list, with nights, weekends, and holidays possible.

Qualifications

• Experience in customer service or hosting is required.
• Must be able to read seating charts and review reservations.
• Reading and writing abilities used for reservations and table assignments.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain an accurate wait list when necessary.
• Greet guests and ensure a positive experience at entry/exit.
• Coordinate seating to provide fast, courteous service.
• Occasionally bus tables to expedite seating.

Skills

Guest greeting

Reservation handling

English fluency

Job description

Description

Sleek and sophisticated, with soft seating, champagne by the glass and an outdoor balcony, over looking the Power & Light District, which has fast become Kansas City’s living room. Mosaic Ultra Lounge is downtown Kansas City’s premier destination for cocktails after work, private parties or late night festivities, with a soundtrack provided by the area’s premier DJs.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.