Guest Experience Host - Reservations & Seating

Xfinity Live!; Kansas City (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Xfinity Live! in Kansas City seeks a Host to warmly welcome guests, manage reservations, answer phones, and coordinate seating at the venue. The role requires strong customer service and the ability to read seating charts, with comfortable interaction across teams and guests.

You will maintain wait times, greet guests with a smile, and communicate clearly with guests and management. Nights, weekends, and holidays may be required to ensure smooth operations for events at KC Live!

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and seating charts.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Hosting experience

Fluent English

Communication skills

Reading and writing

Job description

Xfinity Live! in Kansas City seeks a Host to warmly welcome guests, manage reservations, answer phones, and coordinate seating at the venue. The role requires strong customer service and the ability to read seating charts, with comfortable interaction across teams and guests.

You will maintain wait times, greet guests with a smile, and communicate clearly with guests and management. Nights, weekends, and holidays may be required to ensure smooth operations for events at KC Live!