Front of House Host — Reservations & Seating

Kansas City Live!; Kansas City (MO); On-site; USD 17,908 - 24,796; Full time

Job summary

A popular sports venue in Kansas City is seeking a Host to provide outstanding customer service and ensure guests have a positive experience. Responsibilities include answering phones, managing reservations, coordinating seating, and welcoming guests. The ideal candidate has at least one year of customer service experience, fluent English, and strong communication skills. This role may require working nights, weekends, and holidays, and candidates should be able to stay in one location for extended periods.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Demonstrated ability to interact positively with guests, employees, and third parties.
• Basic mathematical skills and reading comprehension required.

Responsibilities

• Answer phones and take messages/reservations.
• Welcome guests and ensure a positive experience.
• Coordinate seating arrangements for efficient service.
• Occasional bussing of tables to expedite service.

Skills

Customer service experience

Fluent English

Effective communication

Attention to detail

Job description

McFadden's Sports Saloon Kansas City
1330 Grand Blvd
Kansas City, MO 64106, USA

Description

McFadden's Sports Saloon is an Irish sports bar offering classic pub food and tremendous sports viewing, in a comfortable tavern setting. Serving lunch, dinner and a dynamic nightlife.The restaurant and bar is equipped with state of the art technology including digital surround sound and high definition plasma TV's making it the perfect venue to watch sports and hang out with friends.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.