Host - Merwin's Wharf

Cleveland Metroparks; Cleveland (OH); Hybride; USD 17 000 - 21 000; Temps partiel

Résumé du poste

Cleveland Metroparks is seeking a Host/Hostess to manage timely and efficient seating of guests at our venue. You will greet patrons, seat them, and provide menus while rotating tables to balance workload among servers.

Responsibilities include answering reservation calls, maintaining cleanliness, and assisting staff as needed. The role requires flexibility for mornings, days, evenings, weekends and holidays.

Qualifications

• Must be personable, outgoing and demonstrate initiative.
• Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public.
• Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with ability to communicate one-on-one or in group settings.
• Ability to perform work with a high degree of accuracy and organization.

Responsabilités

• Seat guests promptly and assign tables suitable for their needs and according to rotation.
• Greet guests on arrival, seat them and provide menus.
• Answer phones for reservations and inquiries or transfer calls to staff.
• Maintain a clean, safe facility and ensure compliance with health codes.
• Assist restaurant staff as needed.
• Keep supervisor informed of key issues or concerns.
• Uphold safety in the workplace and respond to hazardous situations.
• Perform related duties as assigned.

Connaissances

People skills

Customer service

Communication

Attention to detail

Teamwork

Independence

Description du poste

The Host/Hostess manages the timely and efficient seating of guests.

• Assigns patrons to table suitable for their needs and according to rotation so servers receive an appropriate number of seatings.
• Greets guests upon their arrival and seats them and provides menus.
• Answers phones to take reservations, respond to customer inquiries, or transfer calls to the appropriate staff member.
• Maintains a clean, safe facility and ensures compliance with health department codes and regulations.
• Assist restaurant staff as needed.
• Keeps direct supervisor promptly informed of key/significant issues or concerns.
• Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public. Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
• Performs related duties as assigned or apparent.

Requirements

• Must be personable, outgoing and demonstrate initiative.
• Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public.
• Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with ability to communicate one-on-one or in group settings.
• Ability to perform work with a high degree of accuracy and organization.
• Ability to work cooperatively with others.
• Ability to perform with considerable independence and initiative.

Work Schedule: Must be available to work a variable schedule to include, mornings, days, evenings, weekends and holidays.

It is the policy of Cleveland Metroparks to ensure equal employment, promotional and working condition opportunity without discrimination or harassment on the basis of age, color, gender, gender identity or expression, genetic information, mental or physical disability, military status, national origin, pregnancy, race, religion, sexual orientation, veteran status, or any other characteristic protected by law. We endeavor to make this site accessible to users. If you need assistance completing the application process, please contact us at [e-mail] .