Host- Norwood

Ford's Garage; Cincinnati (OH); On-site; USD 20,664 - 27,552; Full time

Job summary

A popular dining establishment in Cincinnati is seeking a Host/Hostess to warmly welcome guests and manage seating arrangements. You will play a key role in setting the positive first impression that enhances the overall dining experience. The ideal candidate has a service-minded attitude, reliable transportation, and valid food safety certification. Responsibilities include answering phone inquiries, maintaining cleanliness, and managing guest seating efficiently. This role is crucial for ensuring guests receive excellent service from the start.

Qualifications

• Must possess valid food safety certification as required by state law.
• Knowledge of food safety and restaurant hospitality.
• Must have reliable transportation to and from work.

Responsibilities

• Welcome and entertain guests to provide a positive first impression.
• Manage the seating of guests and answer phone inquiries.
• Inspect restrooms and parking lot for cleanliness.
• Assist in maintaining cleanliness of the host area.
• Handle guest concerns and inquiries courteously.

Skills

Basic restaurant hospitality knowledge

Service-minded attitude

Good hearing for safety and communication

Basic computer skills

Ability to read, write, and speak in English

Education

Valid food safety certification

Job description

Reports to: General Manager/Department Manager

Job Summary

Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Host/Hostess welcomes and entertains guests in a warm, friendly manner to provide a positive first impression of service. They are responsible for managing the efficient and timely seating of our guests, answering the phones, call‑ahead seating, reservations, guest inquiries, and curbside to‑go orders.

Responsibilities And Duties

• Believes in and follows all team standards and expectations.
• Adherence to attendance policy and procedural compliance.
• Ready for each shift in full uniform.
• Perform host stand set‑up, opening duties, running side work and closing duties.
• Be the positive and uplifting first and last impression of our guests.
• Answer the phone promptly with a smile.
• Communicate and seat guests in an organized, professional and friendly fashion.
• Accept reservations based on Company standards.
• Manage quotes and waiting periods based on Company standards using a guest management system.
• Inspect restrooms and parking lot for cleanliness.
• Maintain cleanliness of the host area and guest waiting areas.
• Attend all employee meetings and bring suggestions for improvement.
• Maintain restaurant safety and sanitation.
• Assist in table maintenance and bussing for prompt seating.
• Is aware of and abides by all liquor service laws.
• Alert Manager immediately if an intoxicated guest enters the restaurant.
• Always friendly and courteous on the telephone and in person.
• Keep a clean and professional appearance at all times.
• Handle guest concerns with courtesy.
• Provide information to guests when requested.
• Process guest retail sales.
• Take to‑go orders for guests and process payment.
• Perform other related duties as assigned by a Manager.

Minimum Qualifications

• Knowledge of basic restaurant hospitality and fully engaged, service‑minded attitude.
• Food Safety certification, as state law requires.
• Good hearing for safety and accurate communication (with or without accommodation).
• Must be able to read, write and speak in English.
• Must have reliable transportation to and from work.
• Basic computer usage skills.
• Must possess valid food safety certification or any other food/alcohol certification if required by state law.
• Compliance with our dress and appearance policy including black slip‑resistant shoes.
• Ability to pass general information and departmental tests (test score of 90% or higher).

Physical Requirements

• Prolonged periods standing.
• Must be able to lift up to 50 pounds at a time.

Supervisory Responsibilities

This position does not include any supervisory responsibilities.