Host

Torsap Thai Kitchen; Nekoosa (WI); On-site; USD 16,531 - 20,664; Full time

Job summary

Torsap Thai Kitchen is seeking a dedicated Host/Hostess in Nekoosa, Wisconsin. The candidate will manage guest traffic, ensuring efficient seating while creating a warm environment. Responsibilities include collaborating with management, handling guest requests, and maintaining a clean dining area. Qualifications include a high school diploma, with experience in Food & Beverage preferred. Positive communication skills and problem-solving ability are essential. Flexible hours, including evenings and weekends, required.

Qualifications

• Must have at least 1-year experience in Food & Beverage preferred.
• Must complete Learn2Serve Training for Alcohol and Food Handling within 30 days.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage guest traffic at the door and ensure efficient seating.
• Work with the manager to designate shift assignments.
• Maintain cleanliness in the dining area.

Skills

Effective communication skills

Customer service

Organizational skills

Problem-solving

Interpersonal communication skills

Education

High School diploma

Job description

Position Overview

The Host/Hostess is responsible for managing the guest traffic at the door, including efficient seating and assignment to the server while creating a warm atmosphere for guests and building a culture of teamwork. Must be well organized, able to work in a fast-paced environment, demonstrate effective communication skills and deliver excellent customer service.

Full-Time or Part-Time, Hourly, Non-Exempt

Primary Duties and Responsibilities

• Work in collaboration with the manager on duty to designate shift section assignments
• Manage guest waitlist
• Note and prepare for any special considerations including seating requests, table arrangements, celebrations, allergies, etc
• Ensure dining area is neat, clean and ready for service
• Escort guests to table as appropriate
• Answer phones in a warm and friendly manner, refer to handbook for scripting
• Monitor guest experience to ensure satisfied service and notify server appropriately
• Actively look for opportunities to exceed service standards, for example:
  • Provide information regarding local area points of interest
  • Help with directions, arrangements for transportation/accommodations if needed
  • Find ways to make guest experience distinct and extraordinary
• Thank guests as they leave and invite them to return
• Report any complaints to manager as soon as they occur
• Perform side work, and end of shift duties as assigned
• Attend staff meetings as required
• Perform other duties as assigned by manager

Qualifications

• High School required
• 1-year experience in Food & Beverage preferred, but not necessary
• All employees are required to take Learn2Serve Training for Alcohol, Food Handling prior to or within 30 days of employment
• Demonstrate quality verbal and interpersonal communication skills
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings and weekends
• Positive attitude, professional manner and appearance in all situations