Host - Live! Arena

ENT1009ECIL; Arlington (TX); On-site; USD 15,000 - 25,000; Full time

Job summary

ENT1009ECIL operates at Texas Live! – Live! Arena, a premier dining and entertainment venue in Arlington.

We are seeking a Host to welcome guests, manage reservations, and coordinate seating with a focus on creating a positive, high-energy experience for Rangers games and other events at the arena. The ideal candidate will have at least one year of customer service and hosting experience, be fluent in English, and capable of reading seating charts, performing basic math, and communicating

Qualifications

• Minimum 1 year of customer service/hosting experience.
• Must speak fluent English; additional languages a plus.

Responsibilities

• Answers the phones and takes messages/reservations.
• Maintain an accurate wait when necessary.
• Greet guests on arrival and bid farewell to create a positive experience.
• Communicate effectively with guests and staff.
• Coordinate seating for fast, courteous service.
• Occasionally bussing of tables to expedite seating.
• Anticipate needs for scheduled parties.

Skills

Customer Service

Hosting

Fluent English

Reading & Writing

Seating Charts

Basic Math

Weekend/Nights

Job description

The “living room” of Texas Live! – Live! Arena is a multi-level, central gathering place comprised of over 35,000 square feet of best-in-class dining, sports and entertainment options. With world-class audio and video and a 100-ft LED HD television, Live! Arena provides in-game promotions that will rival any live sports experience in the world. This is your place to be a part of the energy and excitement year-round to celebrate the Rangers and all Texas sports. The venue includes a crowd-pleasing menu and an exclusive mezzanine lounge for the ultimate sports viewing experience. At Live! Arena - nothing is short of memorable.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.