Host - Troy's

Live! Hospitality & Entertainment; Arlington (TX); On-site; USD 16,531 - 20,664; Part time

Job summary

A premier hospitality venue in Arlington is seeking a Host to create a welcoming atmosphere for guests. The role requires at least one year of customer service experience and strong communication skills to ensure guest satisfaction. Responsibilities include greeting guests, managing reservations, and coordinating seating arrangements. Candidates must be fluent in English and capable of handling physical demands, such as lifting items up to 50 pounds. This is an excellent opportunity to join a dynamic team in a lively environment.

Qualifications

• Minimum one year of experience in customer service or hosting.
• Ability to read and understand seating charts.
• Basic mathematical skills needed for managing reservations.

Responsibilities

• Answer phones and take messages/reservations.
• Welcome guests to create a positive experience.
• Coordinate seating arrangements for guests.

Skills

Customer service experience

Fluent English

Communication skills

Job description

From Cowboys Hall of Famer, Troy Aikman, Troy’s is a unique and iconic addition to Texas Live! The venue offers a unique blend of live music, gourmet food and signature cocktails to create a social experience for all. It combines an elevated menu experience based upon Aikman’s personal favorites, including gourmet burgers with bold flavors and specialty margaritas made from the freshest ingredients. The menu showcases healthy lunch and dinner options, shareable sides, a selection of craft cocktails and a curated collection of wine and beer.

Host Responsibilities

• Answer the phones and take messages/reservations.
• Maintain an accurate wait list when necessary.
• Welcoming guests when they arrive to the venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English; other languages preferred.
• Demonstrated communication skills when interacting with guests, employees, and third parties that reflect highly on the venue, the brand and the Company.
• Reading and writing abilities frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review, and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Other Required Physical Abilities

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.