Host - Miller Tavern & Beer Garden

ENT1009ECIL; Arlington (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Miller Tavern & Beer Garden is seeking a Host to provide exceptional guest experiences, manage reservations, and coordinate seating at the Texas Live! venue in Arlington. Responsibilities include greeting guests, answering phones, and maintaining accurate wait times.

Ideal candidates have at least one year of customer service or hosting experience, fluent English, and strong communication. Flexibility for nights, weekends, and holidays is preferred.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Fluent English

Customer service

Communication

Reading & writing

Basic math

Seating charts

Attention to detail

Stamina

Job description

Miller Tavern & Beer Garden offers an unparalleled beer and dining experience for sports fans and visitors to Texas Live!. Guests can enjoy elevated gastro-pub fare with a twist, presented with the opportunity to pair with world-class beers. Featured menu items include Cherry-Glazed Bourbon Bacon, Pimento Cheese Red Potato Skins and Miller’s Fried Chicken with Bacon and Jalapeno Corn Fritters. The venue also features lighter options including Tavern Bowls – perfectly grilled chicken or salmon over citrus-infused quinoa, brown rice, wheat berries, fresh roasted season vegetables and balsamic drizzle.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.