Host - Sports & Social Arlington

Xfinity Live!; Arlington (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

A family-friendly sports venue in Arlington is seeking a Host to provide exceptional service to guests. Responsibilities include answering phones, coordinating seating arrangements, and creating a welcoming environment. Ideal candidates bring at least one year of customer service experience and strong communication skills. The role requires attention to detail and the ability to lift items up to 50 pounds. Join the team and help enhance the guest experience year-round.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Demonstrated ability to interact positively with guests and staff.
• Basic mathematical skills for handling reservations.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answer phones and take messages/reservations.
• Welcome guests and create a lasting positive experience.
• Coordinate seating arrangements for efficient service.
• Occasionally bus tables when needed.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service experience

Fluent English

Communication skills

Attention to detail

Job description

Sports & Social Arlington
1650 E Randol Mill Rd
Arlington, TX 76011, USA

Description

The ultimate fan clubhouse for Rangers fans during home games, away games and all-year round. A celebration of Rangers heritage past, present and future, Sports & Social Arlington is a two-level, 30,000 square foot, family-friendly dining and entertainment venue that allows fans unprecedented access to the Texas Rangers. Equipped with skeeball, table tennis, shuffle puck, air hockey, and virtual golf simulators, Sports & Social Arlington serves beer, cocktails, and an eclectic menu of plates for sharing. Combining the traditional elements of a sports tavern with classic interactive games, Sports & Social Arlington is the perfect destination for groups, professionals and all whose competitive spirit thrives.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.