Host - Sports & Social Arlington

ENT1009ECIL; Arlington (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Sports & Social Arlington is seeking a friendly Host to welcome guests, manage reservations, and maintain seating flow. The role emphasizes upbeat greetings, clear communication, and teamwork to ensure a positive guest experience across all areas of the venue.

The ideal candidate has at least one year in customer service or hosting, speaks fluent English, and can read seating charts while performing basic math. Shifts may include nights, weekends, and holidays.

Qualifications

• At least 1 year of experience in customer service or hosting.
• Fluent English required; additional languages preferred.
• Strong communication and interpersonal skills with guests and team members.
• Reading/writing abilities used for reservations and seating plans.
• Able to read seating charts and perform basic math operations.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait time when necessary.
• Welcoming guests when they arrive and bidding goodbye as they leave.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements for fast and courteous service.
• Occasional bussing of tables to expedite seating for waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Guest interaction

English fluency

Communication

Reading & writing

Job description

The ultimate fan clubhouse for Rangers fans during home games, away games and all-year round. A celebration of Rangers heritage past, present and future, Sports & Social Arlington is a two-level, 30,000 square foot, family-friendly dining and entertainment venue that allows fans unprecedented access to the Texas Rangers. Equipped with skeeball, table tennis, shuffle puck, air hockey, and virtual golf simulators, Sports & Social Arlington serves beer, cocktails, and an eclectic menu of plates for sharing. Combining the traditional elements of a sports tavern with classic interactive games, Sports & Social Arlington is the perfect destination for groups, professionals and all whose competitive spirit thrives.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.