Host - Live! Arena

Xfinity Live!; Arlington (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Live! Arena Arlington in Arlington, TX is seeking a friendly Host to welcome guests and manage seating during events. This on-site role supports smooth guest flow and exceptional service in a high- energy venue.

Responsibilities include answering calls, taking reservations, and coordinating seating while maintaining accurate waitlists. Fluency in English and strong communication skills are essential for guest satisfaction, with nights, weekends, and holidays possible.

Qualifications

• At least one year of experience in customer service or hosting.
• Must speak fluent English.
• Reading and writing abilities used for reservations and notes.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills used for counts and totals.
• Able to work nights, weekends, and/or holidays.

Responsibilities

• Answers phones and takes messages/reservations.
• Maintains an accurate waitlist when necessary.
• Welcomes guests upon arrival and bids farewell as they leave.
• Greet guests in a friendly and upbeat manner to ensure guest satisfaction.
• Communicate effectively with all guests.
• Report problems to management immediately.
• Coordinate seating arrangements for fast and courteous service.
• Occasional bussing of tables to expedite seating.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Hosting

Communication

Reading and writing

Seating charts

Job description

Live! Arena Arlington
1650 E Randol Mill Rd
Arlington, TX 76011, USA

Description

The “living room” of Texas Live! – Live! Arena is a multi-level, central gathering place comprised of over 35,000 square feet of best-in-class dining, sports and entertainment options. With world-class audio and video and a 100-ft LED HD television, Live! Arena provides in-game promotions that will rival any live sports experience in the world. This is your place to be a part of the energy and excitement year-round to celebrate the Rangers and all Texas sports. The venue includes a crowd-pleasing menu and an exclusive mezzanine lounge for the ultimate sports viewing experience. At Live! Arena - nothing is short of memorable.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.