Host Greeter | Kestra

Omni Hotels & Resorts; Boston (MA); On-site; USD 31,822 - 45,474; Full time

Benefits offered by this job

Health Insurance

401(k) after 1 year

Paid Time Off after 90 days

Discounted associate rates

Job summary

Omni Boston Hotel at the Seaport is seeking a Restaurant Host to deliver exceptional guest service, greet and seat guests, and manage reservations with warmth and efficiency. You will uphold service standards, collaborate with the team, and contribute to a welcoming dining experience in a fast-paced setting.

The role requires knowledge of fine dining operations, a professional demeanor, and flexibility to work varied shifts, including weekends and holidays.

Qualifications

• Hands-on knowledge of food and beverage operations within hospitality.
• Strong ability to engage guests and deliver warm, personalized service.
• Experience in a fine dining environment is strongly preferred.
• Must maintain a positive and professional demeanor at all times.

Responsibilities

• Maintain service standards and ensure adherence to hotel policies and local regulations.
• Prepare for health inspections and ensure cleanliness and organization of the dining area.
• Answer phones, manage reservations, and seat guests in a friendly, efficient manner.
• Develop knowledge of hotel offerings and local attractions to assist guests.
• Coordinate with the kitchen to ensure timely service and quality control.

Skills

Food & Beverage knowledge

Fine dining hosting

Guest relations

Professional demeanor

Shift flexibility

Tools

Micros

Job description

Omni Boston Hotel at the Seaport

DON'T JUST FOLLOW TRENDS. SET THEM AT THE OMNI BOSTON HOTEL AT THE SEAPORT

We don't do cookie-cutter. At Omni, we look for individuals who bring fresh perspectives, bold ideas, and their authentic selves to the team every single day. You won't be asked to conform-you'll be encouraged to stand out.

While we celebrate individual artistry, however, we win as a team. Our shared mission depends on trust, collaboration, and a dedication to uplifting the entire Omni family.

Grab the reins and help design the future of the Seaport's most vibrant destination. For us, creativity isn't a department - it's a mindset. It's woven into everything we do and embodied by everyone who walks through our doors. Performance realities will always exist, but we view those constraints as a creative challenge to push past, never a limit.

The Omni Boston Hotel at the Seaport is a AAA Four Diamond destination located in the heart of the bustling Seaport District. The property boasts 1,054 beautifully appointed guest rooms (including 52 suites), seven unique dining experiences, a scenic rooftop pool, the luxury Breve Spa, and over 100,000 square feet of state-of-the-art event space.

Bring your passion to a team voted one of the "Best Places to Work" by the Boston Business Journal!

POSITION OVERVIEW:

Grab the reins and help shape the future of the Seaport's best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Restaurant Host is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests' needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.

Local 26 Contract stipulates starting rate per hour at $23.10 and after 6 Months of service, rate increases to $24.75 per hour. After one year of service, hourly rate per hour increases to $33.01.

RESPONSIBILITIES:

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety, and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phones, managing reservations and table assignments, greeting guests, seating guests, explaining restaurant concepts.
• Maintain knowledge of hotel offerings and local surroundings, i.e., nearby entertainment, theaters, etc.
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
• Maintain a safe guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

QUALIFICATIONS:

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant host experience in a fine dining restaurant is strongly preferred. Good verbal and written skills.
• Knowledge of Micros is preferred
• Ability to always maintain a positive and professional demeanor and composure.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.
• Must be able to work a variety of shifts, including weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• ServeSafe certified | Unexpired TIPs required.

PERKS AND BENEFITS:

• A culture of fun, inclusion, and growth
• Complimentary meals
• Health Insurance and matching 401(k) after one year
• Generous Paid Time Off offered after 90 days
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.