Host Greeter (Tillie's)

Omni Hotels & Resorts; Bedford (Bedford County); On-site; USD 19,000 - 29,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking a friendly and motivated Host to deliver exceptional guest service in our fine dining environment. You will greet guests, manage reservations, seat guests and maintain great standards throughout service.

The ideal candidate has hands-on food and beverage knowledge, experience in hospitality, and excels at problem-solving while working flexible hours including nights, weekends and holidays.

Qualifications

• Hands-on knowledge of food and beverage service and hospitality.
• Minimum of experience hosting in a fine dining setting preferred.
• Ability to work flexible hours, including nights, weekends and holidays.
• Excellent customer service, friendly demeanor and strong problem-solving skills.
• Must communicate clearly in English with guests, management and coworkers.
• Proficient with POS systems and hotel payroll software.

Responsibilities

• Maintain service standards and comply with hotel policies.
• Prepare for health department inspections and maintain sanitation.
• Answer phone, manage reservations, greet and seat guests.
• Coordinate restaurant host stand and guest entrance.
• Keep restaurant space clean and organized; report maintenance needs.
• Maintain knowledge of food and beverage menu items.
• Deliver high-quality table settings and attentive guest service.
• Attend required trainings and meetings.

Skills

Customer service

Hospitality knowledge

Communication

Problem solving

Flexibility

English proficiency

Tools

Payroll systems

Micros

POS systems

Job description

Omni Bedford Springs Resort & Spa

Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're empowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Overview

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.

Responsibilities

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts.
• Perform all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness.
• Responsible to adhere to all proper trash procedures.
• Must retain and maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment.
• Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
• Responsible to attend daily stand-up meeting to gather relevant information prior to service.
• Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.
• Executes all necessary instructions on Restaurant Event Orders.
• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Parker House standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

Qualifications

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant host experience in a fine dining restaurant is strongly preferred.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include Payroll systems, Micros, POS systems
• Serve Safe certified | Unexpired RAMP required

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.