Group Rooms Coordinator

Omni Hotels & Resorts; Boston (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Complimentary meals

Health insurance

401(k) matching

Generous paid time off

Discounted associate rates at properties

Job summary

Omni Hotels & Resorts is hiring a Group Rooms Coordinator at the Omni Boston Hotel at the Seaport. This role involves managing group reservations and ensuring excellent service. The successful candidate will have strong communication skills and a keen attention to detail.

The position offers a competitive hourly rate of $33.18, and employees benefit from complimentary meals, health insurance, and a culture of inclusivity.

Qualifications

• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Knowledge of four-diamond / four-star customer service standards.
• Previous hotel experience preferred.
• Highly detailed and able to maintain excellent organizational skills.

Responsibilities

• Manage and oversee the Group Reservation process.
• Review group blocks and ensure they are created and monitored correctly.
• Attend weekly group pick-up meetings.
• Create and maintain group & transient room blocks.

Skills

Microsoft Office

Communication skills

Customer service standards

Organizational skills

Problem-solving

Multi-tasking

Job description

Omni Boston Hotel at the Seaport

Launch Your Career at the Omni Boston Hotel at the Seaport

Forget a job – start a career journey with a brand that defines luxury and personalized service in one of America’s most vibrant cities. The AAA Four Diamond-rated Omni Boston Hotel at the Seaport isn’t just a hotel; it’s a dynamic hub and a landmark that offers unparalleled opportunity.

Why Join Our Team? Work at the Center of it All: Our prime location in the heart of the bustling Seaport District puts you at the nexus of Boston’s commerce, culture, and charm. With easy access to South Station, the harbor, and Logan International Airport (BOS), you’ll be part of a team that serves as the ultimate gateway to the ever‑evolving city.

Elevated Environment, Elevated Experience: Step into an atmosphere of sophistication and style. You’ll work within a stunning property featuring 1,054 well‑appointed rooms, many boasting unrivaled floor‑to‑ceiling city and harbor views. Imagine being part of the team that operates seven distinct dining experiences, a luxe day spa, and a year‑round heated rooftop pool and hot tub.

A Stage for Your Success: With over 100,000 square feet of flexible function space, we host major meetings and conferences daily. This means a fast‑paced, high‑profile environment where you can sharpen your skills, gain diverse experience, and make a visible impact on every guest’s stay.

Be the Best of Boston: At Omni, our commitment is to provide every guest with warmth, personalized service, and unforgettable experiences. We are looking for passionate, motivated individuals ready to deliver this promise. If you are ready to bring your best every day and elevate your hospitality career, we want you! Ready to define the standard of luxury hospitality in the Seaport? Apply today and help us create the next unforgettable Boston experience.

POSITION OVERVIEW

Grab the reins and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Group Rooms Coordinator will meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Assistant Director of Revenue Management in daily duties including answering phones, filing and computer work.

Hourly pay rate: $33.18 per hour.

RESPONSIBILITIES

• Review group blocks for cut‑off date extensions and ensure group blocks are created and monitored correctly prior, during, and post group dates.
• Attend weekly group pick‑up meetings.
• Run group arrivals lists daily for future arrival dates and no‑show reports.
• Perform job functions with attention to detail, speed, and accuracy.
• Ensure that group blocks, group lists, group billing and cut‑off dates are maintained.
• Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOPs.
• Attend Pre‑Convention Meetings, Resume Meetings, Group Pick‑up Meetings and Reservations Departmental meetings.
• Work with the Convention Service Manager and Group Clients on group rooming lists, reservation changes, and group billing – according to contract and email history.
• Monitor room type availability daily.
• Create and maintain group & transient room blocks; ensure all reservations have correct billing and all other necessary information.
• Research and charge for all no‑shows, cancellations, and deposits.
• Report to the DORM any changes in group pickup that would affect selling strategies.
• Control suite inventory and specialty rooms according to suite request policy.
• Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

QUALIFICATIONS

• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Knowledge of four‑diamond / four‑star customer service standards.
• Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
• Highly detailed and able to maintain excellent organizational skills while working in a fast‑pace environment.
• Ability to multi‑task while working on up to 50‑60 future groups.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem‑solving abilities, with a keen eye for detail.
• Ability to learn and master multiple software systems required.

PERKS AND BENEFITS

• A culture of fun, inclusion, and growth.
• Complimentary meals.
• Health insurance and matching 401(k) after one year.
• Generous paid time off offered after 90 days.
• Performance‑driven, ALL‑IN culture.
• Discounted associate rates at Omni properties nationwide.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.