Host(ess)

York, PA; York (York County); Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

Penn Entertainment is seeking a friendly Host/Hostess to welcome guests, manage seating rotations, and handle reservations. You will coordinate with servers and the kitchen to ensure timely service and accurate guest experiences in a fast-paced casino setting.

Ideal candidates demonstrate strong customer service, basic math for cash handling, and the ability to interpret safety rules. Evening shifts and compliance with regulatory standards are part of the role.

Qualifications

• Ability to respond to guest inquiries and complaints respectfully.
• Ability to read and interpret safety rules and documents.
• Ability to present information clearly to staff and guests.
• Basic math skills for cash handling and transactions.
• Ability to solve practical problems and adapt to varied situations.
• Must qualify for PA State Racing Commission license and Gaming Control Board credentialing.
• Must obtain food handler and RAMP certifications.

Responsabilités

• Greet guests and escort to seat promptly.
• Maintain communication with servers and inform them when a table is seated.
• Answer phones and take reservations when needed.
• Verify reservations before seating guests.
• Advise guests of waiting time and suggest beverage outlets.
• Seat guests according to rotation, distribute menus, and explain daily specials.
• Know daily specials and menu items and how they’re prepared.
• Address guest complaints quickly and courteously.
• Attend pre-shift meetings and coordinate with kitchen staff.
• Support casino team members to ensure smooth operations.
• Ensure work area complies with Pennsylvania health standards.

Connaissances

Customer service

Communication

Math skills

Problem solving

Reading safety rules

Regulatory compliance

Outils

POS systems

Description du poste

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Greets and verbally acknowledges each guest and escort to seat promptly.
• Maintains communication with servers and inform them when a table in their section has been seated.
• Responsible for answering telephones and taking reservations if necessary.
• Verifies reservation if required, before seating guests.
• Advises guests of waiting time and recommends beverage outlets.
• Responsible for seating guests according to established rotation procedures, distributes menus, and explain daily features.
• Knowledge of all daily specials and featured menu items and their preparation.
• Handles any guest complaints and resolves them quickly and courteously.
• Attendance at any pre-shift meetings.
• Maintains communication with kitchen regarding "86 board" and availability of featured items.
• Completes knowledge of all menu items and how each item is prepared.
• Knowledge of and strict adherence to PLCB and RG standards and RAMP.
• General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc.
• Collects payment and completes transactions through efficient use of POS system when needed to assist servers.
• Keeps work area neat and clean in accordance with all PA Department of Health standards.
• Participates as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations.

Requirements

• Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies.
• Must have the ability to read and interpret documents, such as safety rules.
• Must have the ability to present information and respond to questions from employees and guests.
• Must have the ability to perform basic math skills.
• Must have the ability to solve practical problems and deal with a variety of situations. Basic computer knowledge; ability to operate POS systems.
• Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
• Must be able to obtain proper food handler certification and RAMP certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Walking 55% of the time.
• Standing 45% of the time.