Host/Cashier - HRC San Francisco

Hard Rock Hotel & Casino Ottawa; San Francisco (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa seeks a front-of-house Host to greet guests, seat them, and maintain a positive first impression as they enter the venue. You will also act as a tour guide, communicator, entertainer, and memorabilia curator, contributing to the overall guest experience.

Responsibilities include opening doors, answering questions, directing guests, maintaining a clean waiting area, and supporting servers and managers.

Qualifications

• Calm under pressure in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Positive, outwardly friendly attitude toward guests and co-workers.

Responsibilities

• Opening doors for guests and greeting them.
• Seat guests and manage the waiting area.
• Answer questions accurately and politely.
• Answer the phone and direct guests to areas and restrooms.
• Provide security for co-workers and guests.
• Assist servers, bussers, and managers.
• Perform opening/closing side duties and cleaning tasks.
• Ensure guest satisfaction and create memorable experiences.
• Entertain guests to generate "Raving fans".

Skills

Calm under pressure

Organizational skills

Friendly attitude

Education

High School diploma or GED

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Responsibilities:

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create "Raving fans"

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED

SKILLS

• Remaining calm in a hectic, fast-paced
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

ADDITIONAL REQUIREMENTS

• Maintaining a well-groomed appearance ("having a plan").
• Following all uniform guidelines
• Practicing all general safety & sanitation standards
• Recycling products, where possible
• Maintaining HRC's 5 core Values and Mission Statement
• This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description

Pay Range:

$19 - $25/Hourly