Cafe Retail Sales Associate - HRC San Francisco

Hard Rock International; San Francisco (CA); On-site; USD 26,174 - 34,440; Part time

Job summary

Hard Rock Cafe San Francisco is seeking a part-time Cafe Retail Sales Associate to guide guests through the shopping experience, greet them warmly, and assist with product information and purchases. You will handle transactions at the POS, answer questions, and maintain a clean, well-stocked store environment.

The role emphasizes engaging communication, strong product knowledge, and outstanding guest service to create memorable experiences.

Qualifications

• Remain calm in a hectic, fast-paced atmosphere.
• Demonstrate a high level of organization and attention to detail.
• Maintain a positive and outwardly friendly attitude toward guests.

Responsibilities

• Greet guests.
• Answer questions accurately and politely.
• Answer the phone.
• Process sales transactions using a point-of-sale system.
• Handle cash and other forms of payment; maintain cash drawer balances.
• Direct guests to areas/restrooms and uphold store presentation.
• Demonstrate product knowledge and inform guests of features & benefits.
• Suggest related items and upsell when appropriate.
• Maintain a clean and organized store; manage stock levels and displays.
• Perform opening, closing and side duties including cleaning and floor care.

Skills

Calm under pressure

Organizational skills

Friendly attitude

Job description

## Cafe Retail Sales Associate - HRC San FranciscoApplyremote type: Onsitelocations: Hard Rock Cafe San Franciscotime type: Part timeposted on: Posted Todayjob requisition id: R9781Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:**Responsibilities;The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).* Greeting guests.* Answering questions - accurately and politely.* Answering the phone.* Making proficient sales transactions - using a point-of-sale system.* Handling cash and other forms of payment.* Maintaining proper cash drawer balances.* Directing guests to areas/restrooms.* Demonstrating impeccable product knowledge.* Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.* Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).* Maintaining a clean and organized store.* Maintaining proper product stock levels – through retail pulls & inventories.* Displaying Retail product – through HRC’s visual display standards.* Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.* Assuring the complete satisfaction of each and every guest.* Creating memorable experiences.* Entertaining guests to create “Raving Fans”. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.Qualifications;EXPERIENCE, EDUCATION, AND CERTIFICATIONSSKILLS* Remaining calm in a hectic, fast-paced atmosphere.* Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.* Displaying a positive and outwardly friendly attitude toward guests.PHYSICAL DEMANDS* Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.* Ability to sit for extended periods of time.* Ability to make repeating movements of the arms, hands, and wrists.* Ability to express or exchange ideas verbally and perceive sound by ear.* Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.* Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.* Ability to turn or twist body parts in a circular motion.* Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.* Ability to travel via auto or airplane for long periods of time.ADDITIONAL REQUIREMENTS* Maintaining a well-groomed appearance (“having a plan”).* Following all uniform guidelines.* Practicing all general safety & sanitation standards.* Recycling products, where possible.* Maintaining HRC’s 5 core Values and Mission Statement.**Pay Range:**$19 - $25/Hourly