Host & Cashier-Graveyard-Cafe Central

Caesars Entertainment; Reno (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Caesars Entertainment is hiring for a Guest Service role in Reno, NV. You will welcome guests, seat them, provide menus, handle cashier transactions, and ensure a clean, welcoming dining area. The position emphasizes friendly, efficient service and adherence to company policies.

The role requires strong English communication, a high school diploma or equivalent, and flexibility to work in a fast-paced casino hospitality environment.

Qualifications

• High School diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to stand for long periods and work in a busy environment.

Responsibilities

• Welcomes guests, seats them at tables or lounge and assists with seating arrangements.
• Greet guests in a timely manner and provide menus.
• Handle cashier transactions accurately and according to policy.
• Settle customer checks in the system and complete cash/credit transactions.
• Maintain a clean and orderly dining area and assist staff as needed.
• Ensure a welcoming, safe, and enjoyable guest experience.

Skills

Customer service

Clear communication

English language

Friendly demeanor

Multitasking

Education

High School diploma

Tools

Infogenesis system

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Welcomes guests, seat them at tables or lounge and help to ensure quality and service courteously greet all guests and perform cashier transactions accurately and according to the Company policy.

How You Will Create the Extraordinary

Commitment to delivering excellent customer service

Greet guests in a timely manner

Provide guests with menus

Assign guests to tables

Ensure that dining and serving areas are clean and properly set-up

Settle all customer checks in the system accurately

Properly complete all cash or credit transactions as necessary

Ensure an excellent customer service atmosphere for all guests

Assist other staff as necessary to ensure pleasant guest experience

Provide all guests with a copy of their receipt

Perform necessary side work and maintain a clean and orderly workspace

Follow departmental rules to ensure safety, cleanliness, and customer satisfaction

Always thank guests for their patronage and invite them back

Ensure bank is returned to the Cage

• Understand and utilize Infogenesis system

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Performs other job-related duties as assigned

What You Will Need

• Ability to smile, make eye contact, and communicate easily with the public
• Ability to clearly communicate verbally and by telephone
• Positive attitude and ability to be courteous during demanding times
• Ability to communicate in a courteous manner by telephone
• Skill in establishing and maintaining effective working relationships with staff
• The ability to read, write and speak the English language
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time
• Work is performed in an area which may be unusually noisy and crowded
• Mobility to include bending, reaching, prolonged standing and walking, accessing, and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound and vision range
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which mayinclude weekends.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89820
• Job Category Food and Beverage & Culinary