Gordon Ramsay Host

Caesars Entertainment; Baltimore (MD); On-site; USD 33,062,000 - 44,083,000; Full time

Job summary

Caesars Entertainment hosts welcome guests as they arrive, manage reservations, and coordinate seating to ensure a smooth dining experience.

As a Host/Hostess, you will greet guests, manage OpenTable reservations, and communicate effectively with management to support exceptional service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Associate degree in hospitality preferred.
• Experience as Host/Hostess or guest service in high-volume settings is a plus.
• Experience with reservation systems such as OpenTable preferred.

Responsibilities

• Greet guests and create a welcoming dining experience.
• Manage reservations and seating using established plans and procedures.
• Escort guests to tables and introduce them to their dining experience.
• Respond to guest questions about menu, hours, and events.
• Maintain accurate guest information and seating blocks for VIPs.
• Coordinate with management on seating and VIP reservations.
• Communicate wait times clearly to guests.
• Learn and follow department service standards and procedures.

Skills

OpenTable

Customer service

Reservation management

Communication

Education

High School Diploma or GED

Associate's degree in hospitality

Tools

OpenTable

Microsoft Office

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Host/Hostess serves as the first point of contact for guests and plays a critical role in creating a welcoming and memorable dining experience. This position is responsible for greeting guests, managing reservations, coordinating seating arrangements, and maintaining effective communication with restaurant management to ensure exceptional guest service. The Host/Hostess must consistently demonstrate professionalism, warmth, and attention to detail while supporting restaurant operations in a fast-paced environment.

How You Will Create the Extraordinary

• Welcome guests in a friendly, courteous, and professional manner.
• Verify reservations and efficiently manage guest seating using established seating plans and reservation procedures.
• Escort guests to their tables and provide a warm introduction to their dining experience.
• Address guest inquiries regarding menu offerings, restaurant amenities, operating hours, and special events.
• Thank guests for dining with us and provide a sincere farewell as they depart.
• Recognize and provide exceptional service to VIP guests, including Diamond and Seven Stars members.
• Maintain guest satisfaction by communicating wait times accurately and professionally.
• Utilize OpenTable and other reservation systems to manage bookings and walk-in guests.
• Utilize OpenTable and other reservation systems to manage bookings and walk-in guests.
• Enter walk-in reservations and maintain accurate guest information in accordance with established business practices.
• Review daily reservations and seating assignments prior to service.
• Coordinate with management regarding table availability, station assignments, special requests, and VIP reservations.
• Monitor dining room flow and communicate seating trends, guest volume, and reservation updates to management in real time.
• Maintain reserved seating blocks for VIP guests and communicate adjustments when necessary.
• Develop and maintain comprehensive knowledge of menu offerings, ingredients, preparation methods, and daily specials.
• Promote featured menu items, restaurant offerings, and special events when appropriate.
• Attend all required training programs, pre-shift meetings, and educational sessions.
• Work collaboratively with service staff, bartenders, and management to ensure a seamless guest experience.
• Learn and follow all departmental service standards and operating procedures.

What You Will Need

• High School Diploma or GED required.
• Associate's degree in hospitality, Food & Beverage Management, or a related field preferred.
• Previous experience as a Host/Hostess, Greeter, or Guest Service Representative in a high-volume restaurant, hotel, or hospitality environment preferred.
• Experience with reservation management systems such as OpenTable preferred.
• Basic computer proficiency, including Microsoft Office applications, required.
• Exceptional guest service and interpersonal communication skills.
• Ability to remain poised and professional in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Ability to work effectively both independently and as part of a team.
• Ability to accurately manage reservations, guest flow, and seating arrangements.
• Knowledge of restaurant operations and hospitality service standards preferred.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to bend, reach, lift, and carry up to 25 pounds occasionally.
• Ability to perform repetitive movements and multitask in a high-volume environment.
• Ability to work flexible schedules, including nights, weekends, holidays, and special events

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89035
• Job Category Food and Beverage & Culinary