Host/ Carry out

Bethyl Laboratories, Inc; Grapevine (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Pay & tips

Employee discounts

Career growth

Job summary

Original Pancake House in Grapevine, TX is seeking a charismatic Host/Carry Out team member to create a welcoming dining experience. You will be the first point of contact, manage reservations, seat guests, and assist with carry-out orders, ensuring accuracy and timely service.

This role emphasizes friendly guest communication, teamwork with kitchen staff, and a neat, organized front-of-house. Flexible mornings and weekends support our busy brunch pace.

Qualifications

• Excellent verbal communication and guest interaction.
• Flexible availability including mornings, weekends, and holidays.
• Prior service or restaurant experience preferred but not required.

Responsibilities

• Greet guests and thank them as they leave to create a positive first impression.
• Manage reservations and accommodate walk-ins efficiently.
• Seat guests and guide them to tables considering preferences and wait times.
• Take carry-out orders over the phone and in person for timely pickup.
• Provide outstanding customer service by answering questions and helping with menu selections.
• Collaborate with kitchen and waitstaff to fulfill orders promptly and accurately.
• Maintain a clean host stand, waiting area, and carry-out station; reset tables as needed.
• Handle cash and credit transactions for carry-out orders when necessary.

Skills

Communication

Customer focus

Organization

Team player

Availability

Experience in service

Job description

Original Pancake House is a beloved breakfast and brunch destination known for our delicious pancakes, friendly atmosphere, and commitment to quality. We pride ourselves on providing exceptional service and creating memorable dining experiences for our guests.

**Position Overview:**

We are seeking a charismatic and motivated Host/Carry Out team member to join our dynamic staff. As a Host/Carry Out, you will play a key role in ensuring that our guests feel welcomed, valued, and satisfied with their dining experience. You will be the first point of contact for our guests and will help manage the flow of the restaurant, take carry-out orders, and provide stellar service.

Key Responsibilities

• **Greet Guests:** Welcome guests as they arrive and thank them as they leave. Ensure a friendly and positive first impression.
• **Manage Reservations:** Organize and manage dining reservations using our reservation system, and accommodate walk-in guests efficiently.
• **Seating Arrangements:** Guide guests to their tables while considering their preferences and wait times. Ensure dining areas are clean and organized.
• **Carry Out Orders:** Take carry-out orders over the phone and in-person with accuracy, ensuring that all orders are processed efficiently for timely pickup.
• **Customer Service:** Provide exceptional customer service by answering questions, addressing concerns, and assisting with menu selections.
• **Collaboration:** Work closely with the kitchen and waitstaff to ensure that orders are fulfilled properly and in a timely manner.
• **Cleanliness and Organization:** Maintain a clean and organized host stand, waiting area, and carry-out station. Monitor cleanliness of dining areas and assist with resetting tables as necessary.
• **Cash Handling:** Accurately handle cash and credit transactions for carry-out orders when necessary.

**Qualifications:**

• **Communication Skills:** Excellent verbal communication and interpersonal skills to interact effectively with guests and team members.
• **Customer-Focused:** A passion for providing outstanding customer service and making guests feel welcome.
• **Organizational Skills:** Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
• **Team Player:** A collaborative spirit with the ability to work well with others during busy service periods.
• **Availability:** Flexible availability, including mornings, weekends, and holidays, as needed.
• **Previous Experience:** Prior experience in a restaurant or customer service role is preferred but not required.

• Competitive pay and tips
• Employee discounts on food
• Opportunities for growth and career advancement within the company

Location - Grapevine - TX - 1505 William D Tate Ave