Host & Carry-Out Specialist

Bethyl Laboratories, Inc; Grapevine (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

The Original Pancake House in Grapevine, TX is seeking a Host/Carry-Out Specialist who balances hospitality with precision. You will greet and seat guests, manage the waitlist, and take responsibility for accurate carry-out orders and careful packaging.

You will own the phone and online orders, keep the entryway organized, and communicate wait times clearly to the team while helping bus tables during peak periods.

Qualifications

• Professional appearance, confident voice, multitask under pressure.
• Detail-oriented; ensure carry-out orders match guest requests.
• Willing to help bus tables or run food as needed.
• Energetic during breakfast and lunch rush.

Responsibilities

• The Welcome: greet and seat guests, manage the waitlist with a team-first mentality.
• The Carry-Out Experience: own the phone and online ordering process; ensure orders are organized, accurate, and well-packaged.
• Stage Management: keep the entryway and host station pristine and organized.
• Results-Oriented Communication: provide accurate wait times and clear updates to the service team.

Skills

On Stage

Detail Obsessed

Team Player

Morning Person

Job description

At The Original Pancake House, we don’t just serve food; We delight every guest with an extraordinary breakfast and lunch experience. Whether a guest is joining us at a table or enjoying our food at their desk or home, we ensure their experience is seamless and special.

How We Work (Our Core Values)

• We Serve Enthusiastically: As the first person a guest meets, your energy sets the tone. We greet every guest—in person or over the phone with genuine warmth and excitement.
• We Are Driven by Quality and Results: For carry-out, accuracy is everything. We double-check every order to ensure it’s perfect, ensuring our quality standards travel all the way to the guest's front door.
• We Are "On Stage": The host stand is the center of the theater. We maintain a composed, professional, and welcoming presence, even during our busiest "performances."
• Hospitality is a Team Sport: You are the air traffic controller of the restaurant. By communicating effectively with servers and the kitchen, you help the entire team win.

The Role

The Host/Carry-Out Specialist is a dual-threat role focused on hospitality and precision. You manage the flow of the dining room while acting as the dedicated ambassador for our off-premise guests.

Key Responsibilities:

• The Welcome: Enthusiastically greet and seat guests, managing the waitlist with a "team-first" mentality to maximize efficiency.
• The Carry-Out Experience: Own the phone and online ordering process. Ensure every carry-out order is organized, accurate, and packaged with care.
• Stage Management: Keep the entryway and host station pristine and organized, ensuring our "stage" always looks its best.
• Results-Oriented Communication: Provide accurate wait times to guests and clear updates to the service team to ensure a smooth flow of service.

Qualifications

• The "On Stage" Factor: Professional appearance, a confident voice, and a natural ability to multitask under pressure.
• Detail Obsessed: A drive for results that ensures every carry-out bag contains exactly what the guest ordered.
• Team Player: A willingness to jump in and help bus tables or run food when the "team sport" requires an extra hand.
• Morning Person: You enjoy the hustle of the breakfast and lunch rush and bring the energy to match it.

Location - Grapevine - TX - 1505 William D Tate Ave