Host

Reunion Ktchn Bar; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Health insurance

Job summary

A popular dining establishment in New York seeks a Host or Hostess to welcome guests and manage reservations. This role involves ensuring a memorable dining experience through excellent customer service and maintaining an inviting lobby area. Candidates should have strong communication skills, flexibility with shifts, and a positive attitude towards guest satisfaction. Experience in a similar role is preferred. The position offers opportunities to earn tips in addition to base pay.

Qualifications

• Previous experience as a host/hostess or in a customer service role is beneficial.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Enthusiasm for providing outstanding service.

Responsibilities

• Welcome guests with a warm greeting and friendly demeanor.
• Manage reservations and communicate wait times effectively.
• Seat guests promptly and efficiently, considering table availability.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Ability to remain calm in high-pressure situations

Team player mentality

Dependability and punctuality

Job description

Benefits

• Employee discounts
• Free uniforms
• Health insurance

Description

The Host or Hostess is the friendly face that welcomes guests to our establishment, ensuring they have a memorable dining experience from the moment they arrive. Responsible for managing reservations, seating guests, and maintaining the lobby area, they play a vital role in orchestrating the flow of guests and optimizing their satisfaction. With their warm demeanor and excellent customer service skills, Hosts/Hostesses create a welcoming atmosphere that keeps guests returning. Furthermore, they have the opportunity to earn tips through their direct interaction with guests, enhancing their overall compensation.

Responsibilities

• Welcome guests with a warm greeting and friendly demeanor.
• Manage reservations and communicate wait times effectively.
• Seat guests promptly and efficiently, considering table availability and server rotations.
• Keep the lobby area clean, organized, and inviting for guests.
• Handle phone calls and assist with inquiries and reservation requests.
• Assist servers and other staff members to ensure smooth operations.
• Monitor guest flow to maximize seating efficiency and minimize wait times.
• Provide attentive customer service, addressing guest inquiries and concerns promptly.
• Maximize tip potential by delivering exceptional service and hospitality.

Requirements

• Previous experience as a host/hostess or in a customer service role is beneficial.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in high‑pressure situations.
• Strong organizational skills and attention to detail.
• Team player mentality with the ability to work collaboratively.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Enthusiasm for providing outstanding service and creating positive guest experiences.
• Willingness to learn and adapt to new procedures and systems.
• Dependability and punctuality are essential qualities.